Operations Supervisor

MUCH PROSPERITY TRADING INTERNATIONAL, INC. (MPTII) is one of the best suppliers and distributors of value-for-money household products in the Philippines. It all began in 1958 as a sole proprietorship type of family business in Binondo, Manila.

Now, more than five decades and three generations later, Much Prosperity Trading expanded as a corporation under the name, “Much Prosperity Trading International, Inc.” on January 25, 2010. With over 50 years in the industry, MPTII is on its way on becoming the best of the best - with products at par with global standards, more professionalized systems, and empowered people. 

Our House Brand; Omega is MPTII's House Brand. Our long tradition, experience, and passion for innovation drive us to develop new products for the Filipino market. Our products have been carefully developed through a product development system and well-packaged to suit the dynamic needs of Filipino families.

Job Description

The Supply Chain Operation/Customer Service Supervisor serves as the process owner for the Order to Delivery process and acts as the central hub for information flow between Sales/Marketing, Supply Chain (SC), and other support groups. Responsible for ensuring the accurate entry of all orders into the SAP system.

Duties and Responsibilities:

• Collaborate with the Sales and Marketing teams to understand sales targets and objectives.
• Monitor order processing and delivery schedules to identify potential delays or issues that may impact sales targets.
• Act as the primary point of contact for resolving issues related to order servicing.
• Investigate and address any discrepancies or challenges in order processing and delivery.
• Coordinate with relevant departments, including Sales, Supply Chain team, and Customer Service, to identify and implement solutions to resolve issues promptly.
• Conduct regular audits of sales order data to identify and correct any inaccuracies or discrepancies.
• Provide training and guidance to team members responsible for entering SO details to ensure consistency and accuracy in data entry processes.
• Monitor order statuses and adjust delivery schedules as needed to accommodate changes or prioritize urgent orders.
• Establish and maintain effective communication channels between Sales/Marketing, Supply Chain team, and other support groups involved in the order fulfillment process.

Qualifications

Education / Qualification:

• Bachelor’s degree in Logistics/ Engineering/Supply Chain/ or related field
• 3 Years of experience in supervising or managing customer service teams, Supply Chain Operation, and logistics groups.

Skills/Abilities:

• Communication Skills
• Leadership Skills
• Critical-Thinking Skills
• Organizational Skills
• Problem-Solving Skills