Operations Supervisor (DXS)

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Opportunity details

Opportunity Type

Graduate Job

Applications Close

28 Feb 2022

Accepting International Applications

No

Qualifications Accepted

B

Accounting, Commerce & Finance

Business Administration & Management

Economics

Human Resources

Marketing, Advertising & Public Relations

Transport, Logistics & Procurement

C

Creative Arts (all other)

Fashion Design

Film & TV

Fine Arts

Graphic Design & Visual Arts

Journalism & Writing

Music & Performing Arts

Photography

E

Biomedical Engineering

Chemical Engineering

Civil Engineering & Construction

Communications Engineering

Electrical & Electronic Engineering

Engineering & Mathematics (all other)

Environmental Engineering

Fire & Safety Engineering

Geomatic Engineering

Geotechnical Engineering

Manufacturing Engineering

Mathematics & Statistics

Mechanical Engineering

Renewable Energy Engineering

Robotics & Mechatronics Engineering

F

Food & Hospitality

Personal Services

H

Anthropology & Geography

Classics

Criminology

Humanities (all other)

International Studies

Liberal Arts

Philosophy

Social Science (all other)

Theology & Comparative Religion

I

Bioinformatics

Computer Graphics & Animation

Computer Science (all other)

Computer Systems and Networks

Cyber Security

Data Science

Design & User Experience

Programming & Software Engineering

Video Game Development

L

Justice & Law Enforcement

Law

Legal Studies

M

Audiology & Speech Pathology

Biomedical Science

Chiropractic & Osteopathy

Exercise & Sports Science

Health Administration

Medical & Health Sciences (all other)

Medical Technology

Medicine & Medical Science

Naturopathy, Acupuncture & Complementary Medicine

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

Your Tasks:

Supervise (on a daily basis) a ground/area operations team on a rostered shift basis, ensuring that shipments enter and exit the country in accordance with network procedures and transit time standards.

Accountabilities

• Maintain good working relationships with external customers.
• Effectively coordinate and communicate with external customers.
• Assist to keep performance and meet target
• Problem Shooting and Improvement
• Ensure all service being provided by external vendors meet DHL’s requirement.
• Ensure hand over processes of shipments and paperwork are normally operated.
• Communication for daily working process.

Process

• Organize appropriate shifts and manning levels to meet business requirements.
• Ensure incoming shipments are recovered, “break bulked”, inspected and cleared in the quickest, most efficient manner possible.
• Manage receipt and lodgment of outbound shipments from country operations to ensure timely departure and uplift.
• Ensure accurate sorting and optimum loading of all inbound & outbound shipments.
• Monitor ground handler and warehouse provider performance and complete all necessary reports.

Safely and Quality Assurance

• Ensure safe working practices and environment within the shift.
• Participate in quality policy and initiatives, e.g. ISO.

People Management

• Develop a high performance service culture within the functional department.
• Develop IKOs/KPIs with team members and monitor individual performance.
• Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.
• Identify training needs and opportunities to develop a highly skilled functional department.

Now, here's what we need from you:

• Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy. Analyzes and resolves complex cross-functional issues.
• Well-developed relationship skills and ability to network with multiple levels of an organization and other business units.
• Software skills (Word, Excel, PowerPoint, etc.)
• Strong Negotiation Skills.
• Have a detailed understanding of the operations business model.

Work rights

The opportunity is available to applicants in any of the following categories.