Operations Supervisor - Logistics Account

Account: Logistics/Tracking

Work Setup: Onsite (MOA Pasay)

Shift: Night Shift

Requirements:

• 1 year experience as Team Lead/Operations Supervisor
• With Voice account experience
• Preferably from TELCO account
• Can start ASAP

Responsibilities:

1. Overseeing the daily activities and performance of a team of customer service representatives
2. Monitoring call volumes, handling times, and other key performance metrics to identify areas for improvement
3. Providing coaching, training, and feedback to team members to help them develop their skills and reach their full potential
4. Collaborating with other departments and stakeholders to resolve customer inquiries and issues
5. Implementing and enforcing company policies and procedures to ensure compliance
6. Identifying and addressing team and individual training needs
7. Fostering a positive, customer-centric, and team-oriented work environment