Operations Team Lead

Qualifications:

• Has a PHRN license
• Total of 2-5 years of experience in the US BPO/Healthcare industry
• Bachelors degree in Nursing
• Minimum 1-2 years of Team Lead experience in a US Healthcare account
• Excellent Leadership & Interpersonal relationship
  

Job Description:

• Monitor activities of Nurses to assess schedule adherence, accuracy, quality, productivity, timeliness and compliance with job requirements, policies and procedures. Report updates to management.
• Provide basic on-the-job training for direct reports and serve as a resource to address questions related to the policies, processes and procedures.
• Monitor, identify and resolve performance/behavior/attendance issues using prescribed performance management techniques.
• Adjust to the needs of meeting service level agreements under supervision of Manager.
• Ensure training needs of team members are met.
• Successfully complete all client related training and keep record of the same.
• Hold team briefings on a daily basis with the team.
• Communicate all process and client changes to direct reports within specific timelines and keep record of such updates.
• Act as a single point of contact for the assigned team members for all their job related needs and create a harmonious work environment
• Escalate performance related issues with respect to assigned team members to Managers on a timely manner (PIP).