Operations Team Lead - Cebu

TASQ is hiring an operations supervisor for their call center in Cebu.

The initial screening interview will be over the phone. Please ensure your phone line is available.

Job Overview: Operations Supervisor (Cebu)

Shift: Shifting (mostly night shifts)

Work Setup: Onsite (Cebu)

Qualifications:

• 1-2 years of customer service experience.
• Experience in general customer service (post-sale tech and non-tech support for business and consumer).
• Experience with remote customer service (phone, chat, text).
• Call center experience with high-volume, low-complexity inquiries.
• Experience analyzing and resolving customer issues (office setting, lower volume, complex inquiries).
• Experience in distribution center customer service (returns, field service support).
• Experience as a liaison between customers and production/distribution for orders.
• Experience providing technical and non-technical support in a walk-in service center.
• This is not a sales-compensated role.
• Must have a strong understanding of the relevant area and handle specialized projects following guidelines.