Operations Team Lead (Eastwood City, QC) | Onsite

Work Setup: 100% Onsite (Eastwood, Quezon City)

Schedule: Shifting schedule within 24/7 shift

Qualifications:

• Excellent English communication skills

• Experience of at least 3 straight years as an Operations Team Lead/Supervisor (Assistant TL/SME/Nesting Team Lead experience not counted)
• Strong background with Technical Support handling accounts such as Human Resources Software, Workforce Management Software, Human Capital Management Software, Time and Payroll Software, AI for HR, and Workforce Trends (must be: from an international voice account)

Role & Responsibilities:

• To motivate, develop and mentor team members in a dynamically changing environment
• Track and monitor KPIs as per Project requirement
• Assist in scheduling and coordinating team activities
• Answer operations related queries from the client and internal stakeholders
• Drive process performance to achieve and exceed SLA deliverable
• To create a conducive and stimulating environment for the teams to accomplish their goals
• Manage expectations of his team members and proactively should be able to sense their needs

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