Operations Team Leader (Assistant Manager) - Pioneer Insurance Account (Cebu)

Operations Team Leader (Assistant Manager) - Pioneer Insurance Account (Cebu)

Supervisors/Team Leaders (Call Centre & Customer Service)

Drive overall performance and manage the process. Responsible for supervisory support through transaction monitoring and delivering results as per Service Level Agreement targets / timelines. Produce reports to gauge process performance. Steer process meetings / calls to a logical conclusion.
Role/ Responsibilities:
• Manage the process and take corrective steps where necessary or make incremental improvements.
• Provide coaching and feedback to team members to enable them to improve their performance. 
• Assist new hires such that they are productive on the floor in the shortest possible time frame.
• Handle escalations.
• Provide inputs on process and system to the team members.
• Client Interaction, where required at the level of Supervisors. 
• Ensure compliance with internal policies and procedures, external regulations and information security standards.

Skills Requirement
Competencies & Skills
• Knowledge of the function, process and systems.
• High level of computer proficiency.
• Coaching and Feedback ability.
• Clear written and verbal communication
CEF Requirement B2-8 or higher

Values & Behavior
• Customer Service Orientation.
• Quality Orientation.
• Empathy for effective on the job coaching and feedback.

Education Requirements

• High school or comparable diploma; some undergraduate studies preferred – at least 1 semester.
Work Experience Requirements
• CEF Requirement B2
• Minimum 3 years of Insurance specific experience in handling preferably P&C claims side of the business. Candidates should have at least 3 year of supervisory experience.
• Preferably in Personal lines claims FNOL or alike experience

Your application will include the following questions:

What's your expected monthly basic salary?

How many years' experience do you have as an Operations Team Leader?

How many years' experience do you have as a Claims Analyst?

EXL Service (Nasdaq:EXLS) is a recognized business solutions provider. EXL's service offerings are aligned to provide a competitive edge to its clients by transforming and outsourcing business processes. While outsourcing involves providing a full spectrum of business process services from offshore delivery centres that require ongoing process management skills, transformation services enable continuous improvement of client processes by bringing together EXL's capabilities in reengineering including six sigma process improvement, research & analytics, and risk advisory services.

Visit our Recruitment Offices:

MANILA

6/F One E-Com Center, Mall of Asia Complex, Pasay, Metro Manila

ALABANG

CEBU

10/F 2Quad Building, Cardinal Rosales Avenue, Cebu Business Park, Cebu City

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EXL Service (Nasdaq:EXLS) is a recognized business solutions provider. EXL's service offerings are aligned to provide a competitive edge to its clients by transforming and outsourcing business processes. While outsourcing involves providing a full spectrum of business process services from offshore delivery centres that require ongoing process management skills, transformation services enable continuous improvement of client processes by bringing together EXL's capabilities in reengineering including six sigma process improvement, research & analytics, and risk advisory services.

Visit our Recruitment Offices:

MANILA

6/F One E-Com Center, Mall of Asia Complex, Pasay, Metro Manila

ALABANG

CEBU

10/F 2Quad Building, Cardinal Rosales Avenue, Cebu Business Park, Cebu City

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