Operations Utility Coordinator

Job Description

POSITION

The Operations Utility Coordinator will report to one of the unified team leaders or equivalent.

The Operations Utility Coordinator is responsible for managing all aspects of utility transfers for move-ins and move-outs, addressing utility issues during the property management stage, and ensuring smooth operations related to utility services. This role involves close collaboration with the Accounting Utility Coordinator, Property Managers (PMs), Portfolio Managers (POMs), TURN team, residents, and property owners (if only necessary) throughout the property management cycle.

The responsibilities of Operations Utility Coordinator include but are not limited to:

DUTIES & RESPONSIBILITIES

Utility Transfers Management

Coordinate and manage the transfer of utility services (electricity, water, gas, etc.) for move-ins and move-outs.

Ensure timely activation and deactivation of utility services to avoid any service interruptions.

Maintain detailed records of utility transfer transactions and ensure all relevant stakeholders are informed.

Utility Issues Resolution

Address and resolve utility-related issues during the property management stage, including billing discrepancies, service interruptions, and maintenance needs.

Liaise with utility providers to troubleshoot and resolve issues efficiently.

Act as the primary point of contact for residents and POM/PM regarding utility concerns.

Collaboration and Communication

Work closely with the Accounting Utility Coordinator to reconcile utility bills and ensure accurate financial records.

Communicate effectively with PMs, POMs, LEASING ADMINS, and the TURN team to coordinate utility services during property turnovers.

Provide regular updates to POM/PM and residents on utility-related matters.

Process Improvement

Identify and implement process improvements to enhance the efficiency of utility management.

Develop and maintain standard operating procedures (SOPs) for utility transfers and issue resolution.

Data Management and Reporting

Maintain accurate and up-to-date records of all utility transactions and communications.

Customer Service

Provide exceptional customer service to residents, addressing their utility-related inquiries and concerns promptly.

QUALIFICATIONS

Minimum of 2 years of experience in property management, utility coordination, or a related role.

Strong organizational and multitasking skills with attention to detail.

Excellent communication and interpersonal skills.

Proficiency in property management software and Microsoft Office Suite.

Problem-solving abilities and a proactive approach to managing issues.

Ability to work independently and as part of a team.