Order Management Agent

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Ensure the proper and timely movement of freight and information, while providing an exceptional customer service within the Order Management department

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into our operating system.
• Track and trace Order Management files.
• Use workflows on daily basis to manage shipments 
• Monitor shipment reports to ensure total customer satisfaction
• Ensure timely clearance and delivery of freight to customer for Import shipments.
• Ensure documents are timely sent and arrival notice communicated to destination for Export shipments.
• Ensure accurate and timely client and vendor billing.
• Manage intercompany invoice payments (i.e. via AJAX report)
• Interact with our customers, arranging their international shipments, meeting customer service standards.
• Contribute to maintain strong relationships with vendors (Shipping lines, trucking companies, and others).
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS), Audit requirements, external government regulations or customer’s policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Ensure all customers standard operating procedures are followed and updated in the DLSOP.
• Meet KPI standards, per company procedure.
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. 
• Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

• College/University or equivalent business qualifications (preferred) 
• Understanding transportation process of all models is a plus

• Must have the ability to work overtime in support of department needs 

• Fluent in English, both written and verbal 

• Ability to multi-task and prioritize throughout the workday while remaining focused and organized  

• Demonstrated ability to be pro-active in thought and action  

• Strong organization skills 

• Analytical with strong attention to detail 

• Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results 

• Ability to work independently and in a collaborative team environment 

• Willing to pitch in and help on last minute projects or assist team members 

• Excellent written, verbal, and interpersonal communication skills. 

• Comfortable with numbers and basic mathematical skills 

• Has a demonstrated strong work ethic, and reliability 

• Comfortable working in a professional business environment 

• Understanding transportation process of all models is a plus. 

• Excellent organizational skills, time management skills in addition to a professional manner. 

• Positive and willing to help attitude. 

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results. 

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health & Dental Plan: Medical Insurance (including immediate dependent)
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• With provision of 26 days Work-from-Home Set-up per year.

All your information will be kept confidential according to EEO guidelines.