Order to Cash Analyst - Debt & Collection

Job Summary:

• Performs in delivery capacity to ensure all OPCOS customer payments are received at LBU level and fully optimised in terms of collection and appropriate allocation
• Follows core Accounts Receivable processes to ensure highly accurate customer payment collection and subsequent allocation
• Execute unallocated credits (UCRs)
• Execute unidentified payments & collection posting (matching in MSNav)
• Ensures all Accounts Receivable KPIs / KIIs are delivered against working closely with other CSC teams, branch and finance team to ensure performance / customer satisfaction achieved.
• Conducts customer payment process review constantly
• Personally responsible for payment allocation and associated MSNav master data payment accuracy
• Executes identified OTC/Finance programmed regarding payment processes and works closely with Commercial and Shared Services to ensure coordinated delivery of results.
• Responsible for assistance in report creation where required.
• Works with branch teams (Ops, Productions, Distribution) to ensure coordinated approach re OTC accounts receivable process.

Qualifications:

• Graduate of a four-year course, preferably accountancy or business related
• 2 years + experience in Account Receivables, Customer Service, Finance, Commercial, Sales, Marketing or other related roles.
• Excellent understanding of the business, ideally with an in-depth knowledge of customer service operation / commercial / sales support/ billing and OTC processes
• Good negotiation, complex payment and allocation issues skills
• Broad Commercial / Credit Management knowledge & strong financial knowledge
• Strong influence and impact
• Able to establish credibility with internal/external customer
• Enhanced analytical skills
• Good knowledge of order to cash process