A SNAPSHOT OF YOUR ROLE

What your day could be like:

• Contact customers to secure and document important vehicle data
• Initiate and manage the coordination of scheduled appointments
• Outbound calling
• Handle customer information in conjunction with data privacy and compliance policies
• Utilize online support tools to research data, maintain accurate notes, and track or log key process steps and statuses
• Perform workload in accordance with daily deadlines and expectations
• Use a customer-focused, needs-based review process to educate customers about their claim.
• Provide prompt, accurate, and friendly customer service, ensuring that customers feel supported and valued.
• Engage in active listening with callers, confirm or clarify information and manage the call according to training.
• Accurately enter customer and claim information into system database.
• Maintain a strong work ethic with a total commitment to success each and every day

Join the A-Team and experience the A-Life!