Outbound Representative for an Australian Account

Overview

The Outbound Representatives will be responsible for contacting Australian secondary schools by telephone to collect accurate information on the mathematics calculators currently book listed for student use. The role supports market research and educational planning by ensuring up-to-date, reliable data is gathered directly from schools. The key segment of information we need is to confirm which reseller/retailer the school purchases their calculators. The script will be centred around attaining this information as absolute priority.

Campaign Scope

Outbound telemarketing research campaign focused solely on information gathering (no sales activity).

Key Information To Attain

• The key segment of information we need is to confirm which reseller/retailer the school purchases their calculators. The script will be centred around attaining the information as priority.

Responsibilities:

• Make outbound telephone calls to secondary schools across Australia from a warm database
• Identify and speak with appropriate school contacts e.g. Head of Mathematics, Mathematics coordinators, administration staff, finance officers (every school is slightly different)
• Professionally introduce the purpose of the call and represent the business in a clear and courteous manner and reach conclusion concisely
• Collect and record information
• Accurately input data into provided systems or spreadsheets
• Ensure consistency, accuracy, and completeness of all collected information
• Adhere to calling scripts, compliance requirements, and confidentiality standards
• Meet agreed productivity and data-quality targets

Qualifications:

• Must have at least 1 year of call center experience. Previous telemarketing or research experience is preferred but not essential.
• Strong interpersonal and communication skills, preferably with AU dialing background
• Strong computer skills, including email and spreadsheet use
• Clear, confident, and professional phone manner
• Ability to engage with educators and school administrative staff
• High attention to detail and accuracy in data collection

Knowledge & Competencies

• Understanding of, or ability to quickly learn, the Australian secondary education environment
• Ability to follow structured scripts while maintaining natural conversation
• Time management skills and ability to work independently

Work Schedule: Day Shift (AU Business Hours)

About SVC

Select VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say, "I work at Select VoiceCom, and think it's a great place to work!" The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees.

If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Select VoiceCom today and join the growing SVC family. You wont regret it!

Checkout our Facebook page: www.facebook.com/selectvoicecomph

Join us today and enjoy the following benefits:

• Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
  Life insurance program
• Free weekly in-house massage
• Cash incentives of (Php5,000) for successfully referring your friends and relatives to join SVC
• Career development
• Service incentive leave program
• Annual salary increase based on performance
• Fun and family-like working environment
• Quarterly team outing
• Free flowing coffee and hot chocolate
• Cozy sleeping lounge and canteen plus entertainment area
• Excellent office location in Cebu IT Park

*Terms and conditions apply.

How to apply:

Interested candidates may visit our Recruitment Hub at G/F i1 Bldg., Cebu IT Park, Apas, Cebu City from Monday to Friday anytime between 9AM-9PM.

What to prepare:

• Updated e-copy (not printed) of your resume (.doc, .docx, .pdf)
• Pen
• ID

or

Quick apply online! If shortlisted, our recruitment team will reach out to you within 1-7 working days. Due to the volume of applications we receive every day, only shortlisted candidates will receive a phone call for an interview anytime between 8AM-11PM (Monday-Friday).