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Parts Supervisor - Operations

Job Description - Parts Supervisor - Operations


Job Summary:
The Parts Supervisor oversees the daily operations of the automotive parts department, ensuring efficient inventory management, timely procurement, and excellent customer service. This role plays a critical part in supporting service technicians, maintaining optimal stock levels, and driving departmental performance aligned with company goals.

Key Responsibilities:
  • Inventory Management:
    • Monitor stock levels and reorder parts to maintain optimal inventory.
    • Conduct regular audits and cycle counts to ensure accuracy.
    • Manage returns, warranties, and obsolete parts.
  • Procurement & Vendor Coordination:
    • Source parts from approved suppliers and negotiate favorable terms.
    • Track purchase orders and ensure timely delivery.
    • Maintain strong relationships with vendors and manufacturers.
  • Team Leadership:
    • Supervise parts clerks and inventory staff.
    • Provide training, coaching, and performance evaluations.
    • Foster a collaborative and efficient work environment.
  • Customer Service:
    • Assist internal departments and external customers with parts inquiries.
    • Ensure prompt and accurate fulfillment of parts requests.
    • Resolve issues related to orders, billing, or delivery.
  • Operational Efficiency:
  • Implement process improvements to reduce downtime and increase productivity.
  • Collaborate with service and sales departments to forecast parts needs.
  • Maintain cleanliness, safety, and organization of the parts area.
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