Patient Care Coordinator

Position Summary:

As Patient Care Coordinators, we are responsible for maintaining patient information and coordinating with caregivers and insurance companies. We handle all requests and inquiries for patient information and disperse this information according to federal and state regulations. Ensuring compliance with the medical facility’s policies and procedures and developing interdisciplinary care plans for patients are part of our main responsibilities.

Responsibilities

• Assists callers with appointment scheduling and obtaining patient demographics, insurance, and financial information.
• Process incoming referrals, verifying benefits, eligibility, and authorization for new and established patients.
• Coordinate and respond to patients' and referring providers’ concerns in a timely manner and ensure patient satisfaction.
• Execute outbound calls or electronic tasks to assist with providing outpatient radiology-related services.

Requirements

• Previous experience of at least 1 year
• With experience as a Patient Care Coordinator or in a similar capacity
• Knowledge of medical terminology, ICD10, and CPT coding and procedures (preferably)
• Ability to type at least 40 wpm
• The ability to multi-task consistently and work in a fast-paced environment
• Previous experience as a medical receptionist/front desk or related experience
• Proficient in English at least B1
• Excellent written and oral communication skills
• With strong attention to detail