Patient Engagement Specialist

• Conduct high-volume outreach over the phone to educate potential patients and caregivers on their health services needs and available benefits and help them schedule and attend recommended health care appointments 
• Independently organize and prioritize your workload, and problem solve to meet monthly outreach and enrollment goals 
• Utilize Author Health’s CRM and electronic medical record to track outreach and document member consent and interaction notes accurately.
• Work collaboratively with care teams to ensure a seamless transition from outreach to ongoing support.
• Provide feedback on outreach strategies to improve and evolve our approach, ensuring that we remain patient-focused and effective.
• Participate in virtual meetings and maintain motivation in a fully remote, dynamic work environment.

• Bachelor’s degree in any 4-year course
• Minimum of 1 year customer service or sales experience.
• Basic proficiency in G-Suite, and video conferencing platforms.
• Adherence to HIPAA regulations and confidentiality.
• Strong tech proficiency and comfort using technology in daily work.
• Must be willing to work in Makati or Pasig Office
• Amenable to work Monday to Friday on US business hours
• Willing to work full-time onsite.

• Strong ability to initiate conversations and build connections quickly, especially with individuals with vulnerable health care needs.
• Proficiency in critical thinking, time management, and multitasking.
• Able to work independently and able to meet weekly outreach goal successfully.
• Excitement for working in an innovative, fast-paced startup environment.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law.

Genfinity as an Equal Opportunity Employer, believes in each person’s potential, and we’ll help you achieve yours.

All information will be kept confidential according to EEO guidelines.

Privacy Notice & Consent

We value your privacy. By submitting your information through this form, you are applying for a position at Genfinity Philippines, Inc. and voluntarily providing personal information, including your name, contact details, and resume.

This information will be collected and processed solely for recruitment purposes, including evaluating your qualifications, assessing your skills, verifying your background, and contacting you about your application. As part of the recruitment process, identity verification may be conducted at a later stage i.e. post-offer stage, which may require the collection and review of valid identification documents. Your personal data will be processed in accordance with the Data Privacy Act of 2012.

You have the right to access, correct, or withdraw your data at any time. For more information, please refer to our Privacy Policy or contact our Data Protection Team at [email protected] .

By submitting this form, I acknowledge that I have read and understood the above Privacy Notice and hereby give my free, informed, and voluntary consent to the collection and processing of my personal information by Genfinity Philippines, Inc. for recruitment purposes.