Patient Experience Officer

About Brainbox

Brainbox is different to every other BPO. It’s not just the amazing culture, strong brand, loyal customers and talented staff - it is deeper than that. The Brainbox core value of ‘Always Be Kind’ is embedded in every policy, decision, and every day. We develop our people, and the Philippines management team is all Filipinos. Everything we do is aimed at providing people with a work culture that helps them improve every single day. From unlimited training to HMO benefits from day 1, we want our people to love their what they do and become the best versions of themselves.

We at Brainbox are looking for a Patient Experience Officer who will act as the key point of contact for patients, clinical directors, practice managers, and stakeholders, and perform a variety of customer support tasks in a clinic based in Australia. You will be supporting scheduling, ensuring efficient workflow, and contributing to a well-organised and patient-friendly environment.

Qualifications and Experience

• Bachelor's Degree in Nursing or Pharmacy, or any relevant degree in the medical field


• Up to 3 years of experience in nursing/pharmacy or a relevant role


• Has a high degree of experience in dealing directly with patients


• Experience in roles requiring a personable, sensitive, and genuine approach to patient relations


• Has a strong understanding and grasp of medical terminology and translates these to the uninitiated


• Previous experience in practice administration will be highly regarded


• Skilled in customer service and health care management
  

Responsibilities

• Provide exceptional customer service to patients and practitioners via phone, email, and chat


• Maintain accurate and confidential patient records and update information as needed
  


• Assist patients in scheduling, rescheduling, and cancelling appointments


• Work closely with healthcare providers and other team members to ensure coordinated and efficient patient care


• Other duties as necessary or as allocated by the clinical director from time to time

Certifications

Relevant nursing/pharmacy/medical certification is highly regarded

Attributes

• Process and detail-oriented


• Strong English comprehension, both written and verbal


• Well-spoken English that can be easily understood


• Takes direction and instruction in a positive manner


• Documentation and organisation skills

Special Software

Halaxy (preferred but not required)

Perks

• Attractive and competitive salary


• Tenure-based and Performance-based incentives


• Paid time off


• Unlimited cash incentives for hired referrals


• Engagement and Recognition programs


• HMO on day 1


• Work-life balance with a 37.5h week and free weekends


• International career growth and clients


• Opportunities to travel abroad


• Modern air-conditioned offices, located along MacArthur Highway (easy public transportation access), near residences, malls, and restaurants


• Fun and inclusive working environment and great working culture


• Dedicated local support with local Management, HR, onboarding, payroll, and ICT


• Access to unlimited training and micro-competencies to advance your skills

This role is subject to a number of skills and practical tests.

This position is an onsite role at our Pampanga office. Candidates must be willing to work on-site.

Work location: Sto. Domingo, Angeles City (across Sacred Heart Medical Center)