Infinit-O isn’t just about business process optimization, we’re about people. For over 20 years, we’ve been helping some of the world’s fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction.
But what truly sets us apart is our culture. At Infinit-O, we believe that diversity, equity, and inclusion are the foundation of innovation and sustainable growth. We embrace differences, empower perspectives, and create equal opportunities for everyone. Our people-first approach has earned us the Great Place To Work Certification three times, and as a B Corp Certified company, we’re dedicated to making a positive impact not just in business, but in the communities we serve.
With a highly engaged and innovative team, we don’t just optimize processes, we also create meaningful change.
What is the role that we need?
Key Responsibilities:
• Initiate soft collection calls to patients for outstanding balances
• Handle patient calls related to their outstanding balances
• Transcribe voicemails from patients and returns the patients message
• Facilitate payments utilizing client software application
• Correct and/or updates patient registration data
• Review all records and make necessary financial responsibility transfers
• Check patient eligibility through insurances' online website
• Make payment plan arrangements for patients experiencing financial difficulty, and small balance write-off based on the Client-established guidelines
• Escalate issues/concerns that cannot be resolved to Team Lead and/or Client
• Stay up to date with the changes that affect client's reimbursements
• Understand how medical insurance industry works
• Thoroughly notes all encounters/accounts worked
• Always maintain HIPAA guidelines. Patient confidentiality is critical
• Know how to read an Explanation of Benefit (EOB) to determine patient vs client liability
Requirements
Requirements
Job Requirements and Credentials:
Essential (MUST HAVE)
• Graduate of any 4-year course
• Must have at least 1 year prior experience in cold calling or collections and customer service support
preferably in the U.S. medical billing industry
• Possesses keen attention to details
• Must have excellent English written and oral communication skills
• Must have excellent Spanish written and oral communication skill**
• Willing to work under pressure
• Willing to work U.S. hours
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