Patient Services Representative

Responsibilities/SOW

• Respond to inquiries and concerns promptly and professionally, adhering to established guidelines and procedures.

• Assist customers with a variety of issues and questions, ensuring a positive experience.

• Gather relevant information, research inquiries, and provide accurate and helpful responses.

• Document customer interactions thoroughly and accurately.

• Read and understand documents related to products, services, and policies.

• Continuously strive to improve customer satisfaction and experience.

• Communicate effectively with customers and colleagues, both verbally and in writing.

• Collaborate with team members to optimize processes and achieve team goals.

Requirements

● Graduate of a 4 year course

● Atleast 1 year of experience in Medical Billing (US Healthcare) (Voice) campaign

● Excellent Communication Skills (Oral and Written) B2 CEFR

● Keen attention to details

● Problem Solving Skills

● Knowledge in Microsoft Office