Payment Lifecycle Specialist IV - Investigations (APAC/EMEA)

Join our team to support day-to-day operations in the Payments Investigations Function, handling client inquiries and wire transfers. We are seeking a passionate and curious team member ready to make an impact and adapt to the dynamic nature of day-to-day operations. This role offers an opportunity for growth and positioning our global team for the future.

As a Payments Lifecycle Specialist IV within the Payments Investigations Function, you will be tasked with the daily support of operations. Your role will involve investigating and resolving client inquiries related to wire transfers for Treasury Clients at Chase branches. Under the supervision of an associate of the function, you will ensure the accurate and efficient processing of all investigations and transactions, strictly adhering to documented procedures and controls.

Job responsibilities:

• Ensure investigations and transactions are processed according to documented procedures.
• Undertake various functions within the team, meeting all relevant deadlines and controls.
• Process manual instructions for fund/wire transfers in global currencies.
• Analyze information to ensure data accuracy and completeness.
• Assist in training and educating team members on job functions and procedures.
• Perform backup tasks related to production and identify improvements in work practices.
• Review, research, and pass manual entries to resolve funds transfer inquiries.
• Interact with clients or the Client Service team to provide or receive updates on wire transfer inquiries.
• Work with minimal supervision, taking initiative to identify tasks.
• Participate in the rotation of functions within the group to maintain workflow efficiency.

Required qualifications, skills, and capabilities:

• Graduate with a good academic record.
• Experience and working knowledge of international payment processing operations.
• Strong interpersonal skills for effective communication at all levels; must be a team player.
• Excellent written and oral communication skills in English.
• Proactive problem-solving approach, taking ownership of issues and escalating as appropriate.
• Acute client focus with strong analytical skills.
• Proficiency in using computers, including MS Access, Excel, PowerPoint, and Word.

Preferred qualifications, skills and capabilities:

• At least 2 years of experience in back-office operations of a reputed foreign bank or its processing arm/private sector bank/public sector bank as a supervisor is beneficial.
• with payment processing experience or investigations experience
• Working knowledge of SWIFT and international payment conventions and practices is preferable.