Payment Operations Analyst

First Circle is one of the fastest-growing FinTech companies in the country, providing financial services to under-served SMEs. We've already transformed access to credit for thousands of small businesses - and now, we're building a full-stack neobank offering multi-currency bank accounts, payments, FX, corporate credit cards, and payroll. We recently closed our Series B round, led by the IFC (the World Bank’s investment arm), and we’re now hiring exceptional talent with a track record of excellence to join us in shaping the next chapter.

As part of this growth, we're looking for a Payment Operations Analyst to join our team. In this customer-facing role, you’ll take ownership of the end-to-end payment processing workflow - ensuring accuracy, efficiency, and compliance, while also delivering exceptional support to our clients and driving improvements to our internal systems.

Key Responsibilities:

• Oversee the full payment processing cycle, ensuring transactions are executed accurately and on time
• Monitor and resolve discrepancies or issues related to payment operations
• Collaborate with cross-functional teams to improve payment systems, workflows, and practices
• Maintain detailed documentation to ensure compliance with regulatory and internal standards
• Provide client support by addressing payment-related inquiries and ensuring timely resolution of issues
• Support implementation of new payment methods and tools to enhance operational efficiency
• Handle second-level verification for cheque and loan disbursement processes

• Fresh graduate or with 1-2 years of experience in payment operations or financial services
• Highly detail-oriented with strong organizational abilities
• Proficient in Microsoft Excel, Google Sheets, and other analytical tools
• Strong analytical skills; able to interpret and draw insights from data
• Good communication and interpersonal skills; comfortable collaborating across teams
• Capable of thriving in a fast-paced environment and managing multiple tasks simultaneously
• Willing to report onsite to our BGC office 5x a week

• Gain firsthand experience in operations, task management, and cross-team collaboration - skills that will take your career to the next level.
• Perks & benefits including HMO coverage from day one, free catered lunches, MacBook Air provided, monthly fitness allowance, transportation & accommodation allowance, and more.
• Join a team with a deeply collaborative culture - expect support, feedback, and friendship!