Payroll & HR Systems Coordinator (Australian Client/Day Shift)

About Brainbox

Brainbox is different from every other BPO. It’s not just the amazing culture, strong brand, loyal customers, and talented staff - it is deeper than that. The Brainbox core value of ‘Always Be Kind’ is embedded in every policy, decision, and every day. We develop our people, and the Philippines management team is all Filipinos. Everything we do aims to provide people with a work culture that helps them improve every single day. From unlimited training to HMO benefits from day 1, we want our people to love what they do and become the best versions of themselves.

We are seeking a detail-oriented and dedicated Payroll & HR Systems Coordinator who will ensure accurate and compliant payroll processing across client accounts. This role is also responsible for supporting payroll system implementations and operational workflows to enhance efficiency and service delivery; and provide accounts and HR systems support to maintain smooth financial and people operations.

Key Responsibilities

• Prepare, process, and review client payroll in accordance with legislation, awards, and agreements

• Maintain accurate payroll records and ensure compliance with statutory requirements
• Support payroll queries and resolve discrepancies in a timely manner
• Assist with payroll audits and data validation processes
• Support setup and implementation of Employment Hero payroll systems for clients
• Assist with data migration, system configuration, and testing
• Ensure payroll structures align with client requirements and compliance obligations
• Prepare and process accounts payable including client bills and operational expenses
• Assist with invoicing of client work, ensuring accuracy and timeliness
• Set up new clients across internal systems (e.g. accounting platforms, Toggl, Microsoft Teams)
• Maintain accurate financial and operational records
• Support Employment Hero HR implementations as capability develops
• Assist with system configuration aligned to HR processes and workflows
• Contribute to onboarding and offboarding processes, including system setup and documentation
• Assist with BOOT (Better Off Overall Test) assessments
• Conduct payroll audits and support compliance reviews
•  Provide administrative and systems support across HR projects as required

Qualifications and Experience

• Bachelor’s degree Accounting, Finance, or related field preferred.
• Experience with Employment Hero is required
• Proven experience in payroll processing, particularly within the Australian market.
• Strong knowledge of Australian payroll legislation, awards, taxation, and superannuation compliance.
• High level of accuracy and attention to detail in processing payroll transactions.
• Strong organisational and time-management skills.
• Ability to handle confidential and sensitive information with discretion.
• Excellent communication skills, both written and verbal.

Preferred Skills

• Experience working with Australian clients or understanding of Australian workplace culture.
• Familiarity with Australian payroll software such as MYOB, Xero, or similar.
• Ability to work independently and as part of a team.

Perks

• Attractive and competitive salary
• Tenure-based and Performance-based incentives
• Paid time off
• Unlimited cash incentives for hired referrals
• Engagement and Recognition programs
• HMO on day 1
• Work-life balance with a 37.5h week and free weekends
• International career growth and clients
• Opportunities to travel abroad
• Modern air-conditioned offices, located along MacArthur Highway (easy public transportation access), near residences, malls, and restaurants
• Fun and inclusive working environment and great working culture
• Dedicated local support with local Management, HR, onboarding, payroll, and ICT
• Access to unlimited training and micro-competencies to advance your skills

This role is subject to a number of skills and practical tests.