People Advisor

The role provides support to employees and managers at a regional or cluster level. As a trusted professional, the Advisor works closely with Consultants, Business Partners and Centres of Excellence to provide timely, effective and efficient services to managers and employees

Duties and Responsibilities

• Supports managers and employees with questions / concerns on P&C processes and policies.
• Managing the resolution of queries within agreed service levels.
• Providing accurate responses to queries first time.
• Effective management of queries through the case management system.
• Timely escalation of queries to the correct point of contact responder.
• Preparing employees’ documents (e.g. offer letters, contracts, bonus letters, termination letters etc)
• Collaborating with People Centres of Excellence to resolve any questions that ‘break policy’.
• Providing feedback to CoE’s on consistent policy questions / issues.
• Supporting the implementation of Continuous Improvement initiatives.
• Proactively encouraging the use of self-service tools and portal by all employees and managers.
• Working closely with other Service team members and P&C Consultants and People Business Partners, actively forwarded cases related to data management to the responsible P&C point of contact.
• Other duties as required from time to time.

• At least 1 to 2 years experiences in HR Employee Services/HR Shared Services or as HR Generalist ·       
• Knowledgeable in the following areas:
• HR Ticketing system
• HRIS/database application programs
• Case management
• Data analysis and interpretation
• HR and Process  knowledge
• Bachelor’s degree required preferably in Psychology, Social Sciences, Human Resource Management and other management courses
• Problem Solving
• Customer Services
• Time Management
• Prioritisation
• Attention to Detail
• Influence
• Teamwork/collaboration

• Great Place to Work certified for 4 consecutive years
• Flexible work arrangement
• Global exposure