Performance and Rewards Lead

Job Requirements:

• Administer benefits, compensation, and performance management requests received in Workday and ServiceNow in a timely manner

• Proper dispatching of requests to co-team members

• Acknowledge and transfer requests which are not within scope of the stream to the correct process owners

• Review completeness of the requests by checking employee eligibility and correctness of the attached file/s

• Generate ad-hoc reports to meet the service delivery requirements,

• Process scheduled tasks and ensure completion on the agreed deadline

• Coordinate with Third Party Vendors as needed

• Escalate critical issues following the escalation path to avoid risks of breaching the Service Agreement with stakeholders

• Provide escalated support from Local People Services for stream specific policies and processes that may require coordination with Country Local People Service

• Drive consistent, standardized, and effective service delivery within the stream

• Identify areas of improvement, communicate process feedback, propose suggestions, and actively participate in a variety of projects to improve existing overall stream functions

• Collaborate with Local People Services, Center of Expertise (CEO), Circle Leads and Key Stakeholders to improve the end to end delivery of stream processes

• Adhere to established Service Level Agreement, guidelines, and policies according to classification of the requests received

• Collaborate with the various streams and work closely with Country Local People Services as necessary to resolve escalated issues and consistently meet KPI including SLA to delivery service excellence