Personal Loans, Product Manager

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The Personal Loans Product Manager is responsible for the end-to-end product development and management of the Personal Loans product of the Consumer Business Sector. This includes overseeing the process of ideation to launch of new products/programs, product enhancements, and process improvements in close collaboration with cross-functional teams and subject matter experts.

Specific Duties & Responsibilities

• Design of new products, research on customer and market insights, assessment of product marketability and competitiveness, and conduct product trainings and cascades.
• Plan and roll-out more efficient system interfaces, procedures, and processes to enable a more seamless customer experience and address customer pain points.
• Continuously monitor the product performance after launch and craft programs and strategies to increase uptake and drive usage.
• Advocate timely and effective resolution of product-related customer concerns with the end of further improving the overall customer experience.
• Has a working knowledge and understanding on resource allocation, program management and budget management to meet pre-defined objectives.
• Ensure product compliance to internal and external policies and regulations e.g. BSP circulars, AMLC policies.
• Work with the various business units and cross-functional groups in implementing the group’s strategies and initiatives.
• Support the business unit in attaining the financial goals and operational KPI’s.

Specific

• Preferably with background on business, finance, or marketing
• With experience in product development and management
• Familiarity with banking/financial/loan-related products is a plus
• Strong attention to detail and accuracy
• Excellent verbal and written communication skills
• Can work with minimal supervision
• Team player and must able to multitask to meet deadlines
• With innovative mindset
• Strong critical thinking skills
• Proficient in Microsoft office applications, especially Word, Excel, and Powerpoint.