PH - Accounts Administrator - Finance

About the Role

Newstel is looking for an Accounts Administrator (Finance) to join one of our key campaigns on a seasonal basis. This role requires someone who is professional, detail-oriented, collaborative, and a great communicator. We value individuals who thrive in a dynamic environment and embody our core values: investing in our team, being customer-focused, adaptive, and agile.

Your Responsibilities

• Ensure all required cases are accurately and promptly followed up.


• Verify bank details and other key information.


• Monitor accounts, process payments, and perform reconciliations.


• Generate reports to support team operations.


• Identify trends in customer contacts and propose improvements proactively.


• Comply with company policies and procedures.


• Meet or exceed productivity, quality, and adherence targets.


• Respond promptly to communications from both the client and your manager.

Skills Required

• Excellent English communication skills (written and verbal).


• Strong understanding of accounting principles and practices.


• Exceptional analytical skills and attention to detail.


• Confident communicator at all levels, including clients.


• Receptive to feedback and driven to exceed targets.


• Able to work independently and within a team.


• Technologically proficient—familiarity with accounting software, payment processors (e.g., PayPal), MS Office/Google Sheets, etc.


• Understanding of processes in Financial Services and consumer-facing environments.

Key Attributes

• Highly organized and structured mindset.


• Comfortable handling large volumes of data.


• Compassionate, empathetic, and caring.


• Energetic, with a positive attitude.


• Solution-focused and adaptive to change.

Experience

• Experience working with large data sets and using Excel.


• Background in Financial Services.


• Previous experience in consumer-facing companies with a customer-centric approach.

Working Requirements

• Bring Your Own Device (BYOD) setup:
  
  
  
  • Minimum of 2 screens, a headset, and a quiet, secure working environment.
  
  
  
  


• Must be available for 40 hours per week, scheduled between 8:00 AM – 4:00 PM UK time, Monday to Friday.


• Opportunity for extended hours and possible overtime.

Success Indicators

You’ll know you’re successful in the role when:

• You consistently meet or exceed key performance indicators (KPIs).


• You follow company procedures and maintain compliance.


• You complete all daily assigned tasks from the client or manager.


• You maintain a perfect attendance record (excluding approved leave).


• You actively participate in training and coaching sessions as required.

Hiring Process

We conduct a thorough but fair recruitment process to ensure the right fit—both for you and for us. If you do not meet the criteria at any stage, we will inform you via email.

Here’s what to expect:

1. Initial Assessment (30 minutes)


2. Initial Interview (30–45 minutes)


3. Client-Based Assessment Testing


4. Final Interview