PHL - Operations & Logistics Manager

Job Title: Operations & Logistics Manager (Supply & Procurement)

Contractor Fee: $1,850 - $2,000/month (USD)

Work Arrangement: Remote

Engagement Type: Independent Contractor

Commitment: Full-time (Approx. 40 hours/week)

Company Overview:

Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable, responsible businesses that are experienced in remote hiring and are excited to welcome international team members. Tidal is owned and operated by consumer brand owners and operators. We have offshore team-building experience and aim to help businesses leverage global talent.

About This Role:

We are seeking an Operations & Logistics Manager (Supply & Procurement) to own day-to-day operational execution for a growing direct-to-consumer wellness eCommerce brand.

This is a hands-on, execution-driven role focused on procurement, inventory management, and global logistics. The business operates with a small but high-impact SKU count, and this role is critical to enabling growth and controlling costs by fully owning supply coordination, logistics workflows, and operational follow-through.

You will work closely with leadership to execute delivery plans once quantities and timelines are defined, ensuring suppliers, packaging partners, and logistics providers remain aligned and on track.

Key Responsibilities:

• Own end-to-end procurement and supply execution, from ordering through receipt at the 3PL

• Proactively identify and manage supply risks across finished goods, packaging, and accessories

• Place and track purchase orders based on leadership delivery plans, maintaining end-to-end visibility from PO placement through receipt at the 3PL

• Coordinate directly with suppliers to confirm quantities, lead times, production status, and ETAs, actively navigating potential supply disruptions to mitigate delays

• Ensure accurate, up-to-date artwork and specifications are provided to packaging and manufacturing partners

• Coordinate global logistics operations, including freight booking, shipment tracking, and carrier communication

• Monitor inbound shipments, flag risks early, and resolve logistics or documentation issues as they arise

• Track weekly logistics and fulfillment costs, monitor cost-to-serve, and identify opportunities to reduce costs or improve service levels

• Monitor 3PL performance and service quality against expectations

• Maintain accurate operational reporting (inventory health, OTIF performance, costs, partner performance) and manage Shopify operational configuration (SKUs, shipping settings, integrations)

Software/Platforms/Tools:

• Shopify (admin and operational configuration)

• OMS and inventory management systems

• Google Sheets / Excel for tracking, cost monitoring, and reporting

• Logistics, freight, and 3PL coordination platforms

• Analytics dashboards and reporting tools

• Project management tools (Asana, Monday.com, Notion)

• Communication tools (Slack, Zoom, Google Workspace)

Qualifications:

• 3–5 years of freelancing or remote contractor experience

• 3–6+ years of experience in operations, logistics, procurement, or supply chain roles, preferably in eCommerce or consumer goods

• Strong execution background with hands-on supplier, packaging, and logistics coordination

• Proficiency with Google Sheets / Excel for operational tracking and reporting

• Experience with Shopify and OMS platforms preferred

• Highly organized, detail-oriented, and comfortable owning operational workflows end-to-end

• Strong analytical and problem-solving skills

• Excellent written and verbal English communication (C1 or C2 level)

• Comfortable working with founders, remote teams, and external partners in a fast-paced environment

Shift Schedule:

• Monday to Friday, with preferred overlap during US EST morning hours for the first 3–4 months to support onboarding and real-time coordination with suppliers, manufacturers, and logistics partners.