Phone Receptionist & Inbound Sales

Job Title: Remote Phone Receptionist / Inbound Sales & Customer Service Representative

About the Client: 

The client helps customers sell luxury handbags, jewelry, gold, diamonds, watches, and other valuable items. We are building a trusted luxury resale and gold-buying brand focused on professionalism, strong customer relationships, and a high-quality customer experience.

Overview:

We are hiring a remote Phone Receptionist / Inbound Sales & Customer Service Representative to help manage customer calls, book appointments, and follow up with leads via phones, messages, and emails.

Responsibilities:

• Answer inbound customer calls professionally and quickly.
• Create a warm, personal, and trustworthy first impression for every customer.
• Help customers feel comfortable coming in to sell their luxury handbags, jewelry, gold, diamonds, or watches.

• Answer questions on business processes and sell on "Why Us"

• Explain the basic process of our business
• Book customer appointments with the appropriate team or office.

• Process returns for our online store

• Call back missed calls and inbound leads.

• Follow up with customers who missed or canceled appointments.

• Support basic outbound customer follow-up, including appointment reminders and loan payment reminders when needed.
• Communicate with the internal team to make sure customers are handled properly.

Qualifications:

• Strong phone communication skills.

• Experience using modern AI tools like ChatGPT or Claude

• Outgoing, personable, and comfortable speaking with customers throughout the day.
• Comfortable with sales conversations and customer follow-up.
• Comfortable using basic online tools, phone software, email, messaging platforms, included by not limited to Instagram, GMAIL, Shopify.
• Able to take feedback and improve quickly.

Schedule: Night Shift

Setup: Remote

Why Join STAFFVIRTUAL?

• Competitive compensation and benefits package

  • HMO Day 1 + FREE dependent coverage

  • Allowances

  • Attendance bonus

• Company-provided work setup (laptop, monitor, accessories)

• Training, career growth, and global exposure

• A collaborative and supportive team culture

If you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, we'd love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL!