Platform Reliability Engineer

Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go.

Position Responsibilities:

• Configure and operate Moogsoft as the central event management and correlation platform

• Manage alert lifecycles including ingestion, enrichment, deduplication, suppression, and Situation creation

• Onboard and integrate event sources from New Relic, Microsoft Azure, and email-based alerts

• Design and maintain ingestion pipelines using connectors, APIs, webhooks, and email gateways

• Normalize and enrich events with consistent metadata (CI, service, environment, severity, ownership)

• Implement and tune correlation logic (temporal, topological, similarity-based) to reduce alert noise

• Optimize Situations and alert grouping based on service, infrastructure, and dependency models

• Collaborate with monitoring and platform teams to improve event quality and signal-to-noise ratio

• Support production operations through platform stability, root-cause analysis, documentation, and continuous improvement

Required Qualifications:

• Must have minimum 3-5 years of experience in Infrastructure administration.

• Experience with any of the following skills: Dynatrace, Datadog, New Relic, Pager Duty, Software Observability, AI for IT Operations

• Must have administration experience in any of the Enterprises monitoring products.

• Strong knowledge on infrastructure, engineering, and support.

• Automation skills using Terraform & Ansible.

• Must have some Cloud technology exposure, Preferably Azure.

Preferred Qualifications:

• Sound problem solving and decision-making ability.

• Ansible, Automation skills, Scripting, Moogsoft, Azure Cloud

• Ability to work independently and with team members from different backgrounds

• Excellent communication, presentation, consultative, and interpersonal skills

• Willing to learn new technologies & grow.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].