Platform Solutions Analyst

• Collect and document business requirements for project including training on support activities for operational process and
  business improvements/automation efforts
  
• Facilitate process workflow modeling to collaborate on process improvements, automation capabilities and clearly defined end -
  to -end use cases
  
• Develop, implement, and execute operating procedures
  
• Identify issues and risks and participate in problem resolution
  
• Bring inconsistencies and problems to the attention of management
  
• Work closely with Client Service, Operations, Enterprise and other internal Customer departments
  
• Review data source and reporting for accuracy and completeness
  
• Utilize Microsoft Office and other data management applications to automate reporting and analysis
  
• Conduct data acquisition, prep, and analysis as a business need arises
  
• Assist in implementing and tracking key performance indicators (KPIs)
  
• Design and develop and assist in preparation of recurring and ad -hoc analysis/reports
  
• Ensure data integrity for all standardized and customizable reporting
  
• Evaluate/design new and existing macros, queries, dashboards and report/automation logic
  
• Other ad hoc tasks or activities associated with the Platform Ops support function and/or tasks within the capability and pay grade of the team member as may be assigned.
  

Requirements

• College Degree in Computer Science, Economics, Mathematics, or Business Administration
  
• Strong mathematical and analytical skills
  
• Moderate skills in Microsoft Suite, specifically Excel VLOOKUP, INDEX and MATCH, Pivot Tables, VBA, and macros
  
• Experienced in detailed operational data reconciliation
  
• Solid written and verbal communication and the ability to work with customers
  
• Multi -tasking and deadline orientation are essential
  
• Ability to work in a fast -paced, dynamic environment
  
• Dependability and the ability to maintain utmost confidentiality in dealing with business information
  
  Desired (Plus but not a requirement)
• 1+ year relevant experience preferred, but not required
  
• Computer skills: MS SQL and VBA for Excel are preferred
  
• Experienced at capturing and analyzing relevant data for formulating recommendations is a plus
  
• Ability to summarize information utilizing charts and graphs using MS PowerPoint or Dashboard tools is a plus​