Player Engagement Agent (non-voice)

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*New hires are required to report onsite during the onboarding and training period then transition into a WFH setup. However, please note that all team members are expected to report onsite based on business needs (client visits, company events, project-specific needs, etc.)

• Provide customer service support via non-voice, email support & ticketing for gaming accounts.
• Deliver timely, accurate and respectful answers to customers’ questions and issues.
• Utilize the internal ticketing system to log all requests and activities.
• Take ownership of Customer Service incidents and work to successfully resolve them.
• Escalate issues as needed.
• Other duties assigned.

Requirements

• Excellent written communication skills
• Experience in a customer support environment
• Preferably with customer service experience in a BPO setting
• Gaming background is a plus
• Amenable to work on a shifting schedule
• Willing to work on-site based on business needs

Benefits

Non-taxable Allowances

Paid Time Offs

HMO and Life Insurance

Overtime/Holiday/Rest Day Premiums

Role Information: EN

Studio: Keywords Studios

Location: Asia Pacific, Philippines

Area of Work: Player Engagement

Service: Engage

Employment Type: Permanent

Working Pattern: Full Time, Remote