PR Account Manager

OVERVIEW OF RESPONSIBILITIES:  

As a Junior Account Manager, you will work closely and collaboratively with your team to pitch, manage, and execute client campaigns—whether in digital, social, PR, integrated marketing, and/or influencer engagement—to support the growth of Vero’s business development activities and client portfolio expansion and retention in the Philippines. 
 

YOUR WORK AT VERO 

 
Client Service 

• Act as the day-to-day lead for the accounts you oversee, serving as the first point of contact for client management, providing the highest level of client service, and working closely with them to ensure that all client needs are met. 


• Attend meetings and required virtual or in-person interfaces with your clients, including management and immediate response to their inquiries via group chats and/or emails. 


• Be on top of staying up to date with your accounts' activities, ensuring work is aligned with your clients’ communications goals and business objectives and in conjunct with industry and global trends and practices. 


• Ensure promptness and efficiency in providing counsel and support in the oversight and delivery of the scope of work for your accounts / clients. 


• Proactively liaise with your clients’ points-of-contact to ensure they receive the best possible guidance and support from you, your team, and the bigger Vero team.  


• Maintain strong relationships with clients, working towards overall satisfaction that will foster trust and confidence in the agency's abilities. 


• Actively seek out opportunities to add value to client relationships by identifying potential areas for growth or improvement. 


• Regularly review account performance, identify opportunities for improvement, and make recommendations to the client service lead and the account team. 


• Provide timely and accurate reporting to clients, ensuring that all data is relevant, insightful, and presented in a clear and concise manner. 

 
Account Management. 

• Work collaboratively with your team to fulfill client KPIs and metrics. 


• Coordinate with other specialist teams such as the Creatives, Media, and Strategy units, as needed, to deliver up-to-par and excellent business results for your clients and the agency. 


• Collaborate with support teams and actively participate in communications initiatives for your clients. 


• Provide creative solutions to address the clients’ challenges and issues, and adapt to various emerging marketing, communications, and PR practices, technology, and tools geared towards improvement and development of the team and your clients’ business. 


• Develop effective campaign plans and coordinate client activities based on the scope of work. 


• Analyze results of the campaign efforts, including monitoring and reporting of the campaign’s progress. 


• Manage clients on matters relative to investments and including those requiring decision-making. 


• Accurately assess that all deliverables within the scope of work are completed on schedule and to the client's satisfaction, ensuring the work is of excellent quality. 


• Build strong relationships and networks with key influencers, media, and suppliers. 

Support in Business Development and Leads Generation 

• Work collaboratively with your director and the strategy team on new business pitches and creation of proposals. 


• Draft cost estimates based on the prescribed scopes of work for existing clients and new leads. 


• Support your team lead during interfaces with new leads, including but not limited to creation of credentials deck, presentation of company profile, and creation of case studies. 


• Collaborate with support teams and actively participate in communications initiatives and pitches for new leads and business prospects. 


• Support in opportunities that will expand your current network and reinforce Vero’s thought leadership in the industry and in the market. 

Criteria: 

• You have at least four years of working experience in a communications-related field, managing multiple accounts. PR agency experience a plus. 


• You have at least two years of experience directly managing and addressing concerns from C-Suite executives and senior leaders of organizations and corporations. 


• You have experience providing counsel to brands and organizations related to public relations, digital communication, events management, integrated marketing, or brand strategy. 


• You have hands-on experience in developing and strategizing campaigns, pitching and creating proposals, and campaign and/or project execution and implementation.  You are analytical and strategic, with foundations in monitoring, reporting, and insight development.  


• You are skilled at performance optimization, having the ability to identify, interpret, and use digital, social, and other data-driven marketing tools and analytics. 


• You believe efficient communication is sparked by positive conversations.  


• You trust that creativity and empathy are at the heart of great communication strategies.  


• You have good English speaking and writing skills and you are comfortable working in a young, multicultural environment.  


• You are highly organized, curious, and creative, so your friends often rely on you to organize crazy parties/activities. 
  
  

TRAVEL & PLACE TO WORK  

At Vero, we believe in flexibility and trust. We support both working from home (WFH) and face-to-face interactions in countries where offices are available. Our team leaders decide where their teams will work, whether it's at the office, from home, or at a third space like a local café. We understand that everyone has different needs and preferences, so we offer flexible working hours from Monday to Friday, which may vary depending on workload and client needs.  

ABOUT VERO

Vero is an award-winning strategic communications consultancy, advising some of Southeast Asia’s leading brands, corporations, and non-profit organizations.  

B Corp certified across all its offices, and a signatory of the Clean Creative pledge since 2022, Vero adopts a forward-thinking approach to public relations and marketing, striving to enact meaningful change for clients and society at large.  

Vero’s team of over 240 PR, social, digital, influence, and creative professionals in Indonesia, the Philippines, Singapore, Thailand and Vietnam, and its partnership in Myanmar, brings unique perspectives to earned media, prioritizing digital technology, creative storytelling, and stakeholder engagement in championing stories of progress. This includes the newest units: Vero IQ, which digs deep for data-driven insights, Vero Xperience, dedicated to redefining brand events in the region and Vero Advocacy, a government-engagement focused strategic advisory.  

Listed among the Global Top 250 Agency Ranking by PRovoke Media and winner of numerous Southeast Asia Consultancy of the Year awards, Vero designs integrated marketing and communications strategies that resonate within and across this vibrant region’s digital ecosystems and fast-growing economies.  

WORKING AT VERO  

You will be a member of a multicultural team of communication specialists spread across the region and brought together by their passion for creative and efficient strategies. We take pride in creating deeply simulating flexible workplaces that are professional and inspiring.  

Vero also invests in a comprehensive set of employee benefits, including but not limited to:  

• Unlimited Leave: Your allocated holiday time at Vero will be unlimited. We trust our people to use good judgment when given guidelines for making decisions about taking a holiday, and we know that our teams work better when they can rest and take a proper break from work. Our goal is that every team takes an average of 15 days per person a year.


• Flexible Office: All of Vero’s teams can choose where they want to work on any given day, be it from the office, from home, from a coffee shop, or from a yacht in the Pacific Ocean  


• Home Office Setup: Vero offers one company laptop, subscriptions to relevant industry media upon request, as well as to social sentiment analysis and business intelligence tools and dashboards.  


• International Travel: Where relevant and possible, Vero encourages teams to travel for events/client work and meeting Vero colleagues in the region. In any given year, manager-level team members have the opportunity to visit some of Vero’s other offices, attend industry events, and follow their clients if they handle regional projects.  


• Thought Leadership and Training: Vero sponsors team members with training tools and resources, both internal and external. Details of training programs and incentives will be shared upon your onboarding. This includes training and development investments organized by the company as well as specialized programs that our executives may come across and feel is needed for their development. For example, this could be a program organized by a group such as PR WEEK, PRCA or a training program that focuses on business in general. Across the Vero group, we are seeking new and better ways to help people develop careers.  


• Health Insurance: Vero provides private medical insurance as a benefit. The actual package and structure of the insurance may be determined by the Company and at its sole discretion  


• Mental Health Budget: Vero understands the importance of access to proper mental health support; all our employees can access counseling. The access to this budget and the content of your therapy are 100% confidential; only you and your therapist know what is being said during sessions, of course.