PreSales Support Representative

Position Purpose

To provide support to the Solution Architect team

Vision & Core Values

Data#3’s vision is to harness the power of people and technology for a better future. These core values define the expected behaviours of our people, which in turn shape the culture of our business.

Key Responsibilities

• Contributes to team’s sales and solution productivity for smaller engagements/short form proposals/template proposals/3rd party related proposals, Managed Services proposal and etc.,
  

• Lead/help the creation of sales proposals, RFP responses, and presentations.
  

• Ensure consistency of proposals, accuracy and compliance with company standards
  

• Maintain a library of templates, case studies and standard content for reuse.
  

• Track proposal deadlines and deliverables to ensure timely submission.
  

• Review documents for clarity and structure before submission.
  

• Meets outbound response metrics as set and measured on a monthly basis
  

• Contribute positively towards the achievement of margin performance targets in all aspects of the team’s activities
  

• Respond to inbound telephone calls, emails and IMs promptly and efficiently
  

• Work with Sales, Solution Architect, Project Manager, INS Team and Professional/Managed Services to gather input and build tailored solutions.
  

• Performs other duties as requested to support the Professional/Managed Services sales and delivery teams
  

• Ensure Data#3 sales and solution architect process is followed in conjunction with the relevant team i.e. CSRs, Services Coordinators, and Project Managers etc.,
  

• Ensure customer and sales data is current and accurate.
  

• Work within sales/presales and services solution engagement processes.
  

• Attend and contribute to team meetings as appropriate.
  

• Help Presales team position solutions more effectively.
  

Additional Responsibilities

Additional Position Requirements

As part of your position, in addition to (c) above, you:

• may be required to perform your duties off -site, including at customer, vendor/partner and supplier sites, which require, as a condition of entry, you to hold a National Police Certificate;
  

• may be responsible for accessing internal and third party computer systems containing highly sensitive confidential corporate and personal information;
  

• may be engaged in capacities that require Data#3 to have the highest degree of confidence that you will perform your duties with a high level of honesty and integrity.
  

Accordingly, the satisfactory completion of a National Police Certificate is an inherent requirement of your position.

Key Experience, Skills & Abilities

Experience

• Experience in presales, proposal writing and/or sales support.
  

• Proven track record of integrity in dealing with personnel, customer and supplier issues.
  

• Proven track record of developing and maintaining customer and vendor relationships.
  

• Knowledge of Professional Services and Infrastructure operations.
  

• Familiarity with RFP processes and sales cycle is a plus.
  

Skills

• Strong writing, editing and presentation skills with an eye for detail.
  

• Ability to balance multiple assignments/tasks under tight deadlines.
  

• Effective negotiation and problem resolution skills to achieve win/win situation.
  

• Focus on attention to detail and ability to closely follow instructions.
  

• Efficient collaboration skills with internal / external customers and cross functional teams.
  

• Excellent verbal and written communication and negotiation skills, telephone manner and customer orientation.
  

• Organized, detail oriented and comfortable managing multiple deadlines.
  

• A true team player who thrives on collaboration and feedback
  

• Eager to learn and expand knowledge to continuously improve proposals and processes.