Pre-Sales Technical Consultant

At IDEMIA, we aim to offer our employees, a dynamic and exciting environment where you have opportunities for career growth and professional development.

Internal mobility is a great way for you to energize your career and to build your personal brand. It’s also a great way to explore other functions, professions or countries as IDEMIA operates in different businesses and in 50+ locations around the world.

Purpose

This role provides technical support and expertise to the sales team and customers.

Key Missions

Ensures to be the main contact point for technical topics between customers and IDEMIA

Acts to understand customer technical needs and identifies potential products in relation to IDEMIAs product roadmap

Promotes IDEMIA products and services to customers

Provides on-going technical support to sales and contributes towards the preparation of sales presentations, tender responses and proposals

Implements projects

Collects functional requirement specifications for applicable products with the customer

Manages the product selection process and ensures the right product is selected to match customer’s requirement

Participates in the project delivery and technical implementation

Coordinates final validation for applicable products with customers

Mainains a close relationship with technical counterpart of custome

Engages constantly in product specification reviews to upsell and influence the next product evolution

Assists in quality complaints from customer on delivered products through first level local troubleshooting

Supports quality team in the resolution of problem and coordinates response or communication to the customer

Promotes and implements standard products for small to medium size customers

Works under close supervision

Profile & Other Information