Process Expert, GBS Customer Service & Support

Company : Apl Logistics

Job Type : Full Time

Pasig, Philippines

Job Description - Process Expert, GBS Customer Service & Support

Description

This position is responsible to deliver APLL commitment to key customers, in meeting day to day operations requirements of the customers. The position is to ensure documentation requirements of the customers are complied in a timely, accurate and complete manner.

Responsibilities

Ensure and monitor customers’ requirements are documented, verified and recorded in the Logistics Procedure and Account Matrix profile in to comply to customers and vendors requirements.

Ensure vendors documents to customers are delivered in a timely, accurate and complete manner.

Liaise and advise customers and vendors of any inaccurate and incomplete documents that may impact cargo delivery.

Execute and adhere to customers’ service requirements based on Documentation Instructions of the LPs.

Problem Resolution – ensure issues are tackled immediately and escalate to Supervisors when there is potential costs impact.

Continuously intensify relationships in order to maintain and protect customers.

Continuously identify service gaps, make recommendations, and implement solutions to enhance greater customer satisfaction.

Ensure customers’ reports are timely and accurate.

Qualifications

Must have completed a bachelor's degree (specify if there is a specific degree needed)

Excellent written and oral English communication skills

Proven effective listening skills

Demonstrated ability to work in a global team and matrixed environment

Strong Microsoft office tools experience

Ability to thrive in a fast-paced environment and have a positive attitude

Ability to manage and prioritize multiple tasks

Background experience working in a supply chain and logistics environment and/or shared services/captive business set-up is preferred

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Process Expert, GBS Customer Service & Support

Job Description - Process Expert, GBS Customer Service & Support

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