Process Improvement Associate I - Process Intelligence

• Assist in the development of detailed process maps, workflows, and documentation to synthesize impactful findings, develop recommendations, and help present recommendations to/and influence senior executives, using storytelling skills to effectively convey complex ideas.  

• Partner with project team members to interview stakeholders, analyze business process documents, and gather data to identify key opportunities. 

• Lead one or more projects while demonstrating leadership through influence and enhancing team / organization culture.   

• Collaborate with the team to build hypothesis sets, analyses, and roadmaps while identifying potential roadblocks / obstacles and escalate issues and risks as needed including for proposed solutions.  

• Analyze key business processes to identify potential areas for improvement and automation, utilizing data analytics skills to offer continuous insight.  

• Contribute to the testing and deployment of new process tools and technologies, ensuring they align with departmental objectives and operational standards.  

• Leverage the latest LLM Suite and other AI tools to enhance how we deliver and continue to evolve the product we deliver 

• Experience in process mapping
• Developed proficiency in data analytics, with experience in interpreting models and diagrams to represent and communicate data requirements and assets. 
• Demonstrated ability in storytelling, with the capacity to effectively convey complex ideas, concepts, or data to diverse audiences. 
• Experience working with diverse teams with varied experiences, skills, and backgrounds. 
• Capability to use artificial intelligence tools such as LLM suite and copilot, exposure to working with data and knowledge, learning from experience, reasoning and planning, and safe human AI interaction. 
• Possess strong problem-solving abilities, along with exceptional client management and executive-level communication skills. 
• Ability to take ownership of tasks and manage most elements of an entire workstream. 
• Experienced in creating presentations, both written and verbal, tailored for senior audiences.  

• Utilize systems thinking to analyze complex processes and identify areas for optimization and integration. 
• Utilize customer service principles to ensure process improvements are aligned with customer needs and enhance overall satisfaction. 
• Foster cross-functional collaboration to identify and implement process improvement opportunities across departments.  
• Use agile methodologies to iteratively develop and refine process improvements, ensuring flexibility and responsiveness to change. 

All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.