Process Trainer - Cebu

Position Title: Trainer - Retail (Cebu) | Onsite
Account Type: Retail

Start Date: August 15

Support Type: Voice

Work Arrangement: Fully Onsite in Cebu

Shift & Rest Days: 24/7 schedule

Educational Qualification: College Degree

Work Experience:

• At least 1 year of experience as a Trainer
• Preferred: Retail background, but open to trainers for any customer service accounts
• Strong communication skills
• Ability to deliver training demos based on provided customer service approaches; having the skill to create training demos for handling time management is a plus

Key Responsibilities:

• Curriculum Development: Design and develop training materials such as guides, manuals, presentations, and videos related to customer service skills, product knowledge, system usage, and company policies.
• Training Delivery: Facilitate training sessions through various methods like classroom seminars, workshops, and role-playing exercises for both new hires and existing agents.
• Performance Evaluation & Coaching: Measure training effectiveness through assessments and performance data, identify areas for improvement, and provide personalized coaching and feedback to agents.
• Needs Assessment & Collaboration: Partner with managers and leadership to identify skill gaps and training requirements, and develop strategies to address these needs.