Process Trainer - Senior Executive (Hybrid) | MOA Pasay

Hybrid setup: 3x Onsite

Location: MOA, Pasay

Schedule: Shifting schedule / Night shift (no fixed weekends off)

Requirements:

• College Grad
• With PHRN or USRN license
• With 2 years of experience as a Process Trainer supporting at least one healthcare account in the BPO/CPO space

Job Responsibilities:

• Significant experience in a call center or customer service training role, with a proven track record of developing and delivering effective training programs
• Strong communication and presentation skills, with the ability to engage and motivate trainees
• Excellent problem-solving and critical thinking skills, with the ability to identify training needs and implement tailored solutions
• Proficiency in using training and learning management systems, as well as other relevant software and technologies
• A strong understanding of call center operations, customer service best practices, and industry regulations