Product Associate

About Us

BillEase offers you the easiest way to afford what you want and need today. Our brand centers around making shopping and payment processes seamless and convenient. Our customers have diverse lifestyles and are looking to enhance their shopping experiences both online and offline. It's essential for us to embody the core of our brand name BillEase, a combination of "bill" and "ease," pronounced bilis, which means speed or swiftness in Filipino.

Discover more about us here: https://billease.ph/about-us

The Job

As a Product Associate, you will play a key role in supporting merchants and contributing to the development of merchant-focused products. Your responsibilities will include assisting with merchant account management, compliance tasks, and gathering insights to enhance our product offerings. You'll also collaborate with cross-functional teams to improve processes and deliver value to our partners.

Your Day-to-Day:

Product Support and Development

• Assist in gathering and analyzing merchant feedback to identify opportunities for product enhancements.
• Collaborate with the product team to support the design and testing of new features tailored for merchants.
• Help create documentation and training materials for newly launched merchant-focused products.

Merchant Support and Administration

• Collect and organize merchant information for account setup and compliance checks.
• Perform basic Know Your Business (KYB) reviews and ensure all onboarding requirements are met.
• Address merchant concerns related to accounts, payouts, settlements, and dashboards.
  
  

Collaboration and Feedback

• Communicate service updates and new product features effectively to merchants.
• Partner with marketing, business development, and operations teams to drive merchant satisfaction.
• Monitor and report merchant feedback to help refine product and service strategies.

The Ideal Candidate

• At least one (1) year of experience in a product, administrative, or support role (preferred but not required).
• A Bachelor's degree in Business Management, Economics, or a related field is an advantage but not mandatory.
• Proficiency in Excel or Google Sheets for reporting and data analysis.
• Strong communication skills in English and Filipino.
• A proactive, problem-solving mindset and enthusiasm for payments and lending products.

By submitting your application, you authorize BillEase to collect, process, and store your personal information for recruitment and evaluation purposes. We ensure that your data is handled confidentially and may be shared with authorized internal teams or third parties as part of these processes. If applicable, you also consent to BillEase using your provided information to update our records to ensure the accuracy and completeness of your details. All information will be securely managed and used exclusively for the purposes stated above, in compliance with applicable data protection regulations.