Product Category Head

Education

• Bachelor's degree in Engineering, Information Technology, Business, or any related course. Master's degree (MBA or equivalent) preferred.

Qualifications

• At least 10 years of progressive experience in enterprise telecom or IT, with at least 5 years in managed services or product management leadership.


• Demonstrated track record in building and scaling a managed services practice or comparable P&L is strongly preferred.

Duties and Responsibilities

FUNCTIONAL DUTIES & RESPONSIBILITIES:

1. Owns and scales the Managed Services portfolio with end-to-end accountability across practice development, delivery framework, governance and capability development.


2. Establishes and sustains the managed service practice to address diverse enterprise requirements across industry verticals.


3. Oversees and manages the end-to-end product lifecycle of the Managed Network Service (MNS) from launch, commercialization and enhancements.


4. Develops and manages the partner ecosystem including technology vendors, system integrators, and managed service partners to expand portfolio reach and profitability.


5. Collaborates with Sales, Pre-Sales, Network Operations, Delivery, and Customer Success teams to ensure effective solution delivery and consistent customer value realization.


6. Monitors market trends, customer requirements, and competitive movements to enhance the portfolio and identify growth opportunities.


7. Tracks revenue performance, pipeline and adoption of the Managed Service portfolio

ADMINISTRATIVE DUTIES & RESPONSIBILITIES

1. Submits weekly program status update and pipeline reports and monthly revenue performance reports to Immediate Head.


2. Completes mandatory annual compliance trainings (Code of Conduct, Data Privacy Act, Information Security, Anti-Money Laundering).


3. Participates in quarterly performance reviews and the annual performance appraisal cycle with Immediate Head and People Partner.


4. Maintains 201 file currency including contact information, emergency contacts, and professional certifications.