Product Performance Lead

Product Performance Lead

About the company

IWG has been at the forefront of the flexible workspace revolution for more than 30 years. We have made it possible for organisations and individuals everywhere to take a new approach to the traditional working day. We have over 3,400 locations across over 110 countries allowing millions of people every day to have a great day at work.

Our customers are start-ups, small and medium-sized enterprises, and large multinationals. With unique business goals, people and aspirations. They want workspaces and communities to match their needs. We provide them with choice through our portfolio of brands, covering serviced offices (Regus, Spaces, HQ, Signature and No18), commercial real estate brokerage and managed office solutions.

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OVERALL RESPONSIBILITY

The Product Performance Lead is a critical player in the Product Management team. The Product Management team is responsible for the in-depth analysis of the performance of products, services, channels, and processes, and then stimulating actions to improve performance – in operations, sales, marketing, pricing, and other front-line functions. As such, Product Management is vital to driving increases in revenue from IWG’s range of products, services, channels, and processes. It is about driving the performance of existing products rather than developing new products (there is a separate team for that).

The Product Performance Lead will report to the Director of Product Management and will be responsible for the gathering and analysis of product performance data and the communication of actions that result from this analysis to the functions and teams who need to take action to improve performance.

KEY ACCOUNTABILITIES

• Understand product performance data in detail – sources, meaning, implications
• Complete analysis of KPIs by product, service, process and channel according to pre-set KPIs
• Complete communication process on basis of performance analysis to address issues with centres and functions
• Build and improve algorithms to run data analysis on KPIs as defined – leveraging IWG’s sources of billing and customer data
• Suggest new KPIs and new ways of looking at performance to identify new pockets of revenue improvement
• Work closely with different departments within the company to improve the analysis and presentation of products

Job Requirements and Qualifications

• Bachelor’s degree in Business, Economics, Mathematics, Statistics, Data or any related field
• Minimum 2 years data analytics experience
• Strong knowledge of Excel is essential
• Advanced (SQL; Python) skills are highly valued
• Excellent writing skills to prepare detailed reports
• Has the ability to work under pressure and adapt to change
• Excellent multitasking and problem-solving abilities
• Exceptional time-management skills
• Interpersonal skills to work collaboratively with various stakeholders who may have competing interests

NOTE: This job description is not intended to be all-inclusive. The Employee may perform other related duties to meet the ongoing needs of the organization.