Product Support Agent I

REALPAGE is hiring for the role of Product Support Agent I.

Opportunity details

Opportunity Type

Graduate Job

Applications Open

21 Apr 2022

Applications Close

21 May 2022

Accepting International Applications

No

Qualifications Accepted

B

Accounting, Commerce & Finance

Business Administration & Management

Economics

Human Resources

Marketing, Advertising & Public Relations

• Become a product and customer expert. Acquire a deep understanding of what our products do, how our customers use them and share your knowledge.
• Support and consult with our customers through phone, ticket, and chat conversations for a variety of subjects related to the Buildout web application, mobile applications, and all related services.
• Advise our small business customers on how to fully realize the value of our mission-critical application and services.
• Help resolve all product related questions for the customer efficiently, effectively and with great passion.
• Manage customer expectations regarding estimated response times for issue resolution.
• Collaborate with the Customer Care team to properly manage customer inquiries and escalate when appropriate.
• Partner with team members across the organization on various strategic projects when needed.
• Participate in Voice of the Customer (VOC) programs that result in greater empathy for our customers across the organization and continuous product and service improvements.
• Participate in regular training, learning and growth opportunities.
• We currently have 9am - 6pm and 11am - 8pm positions available. This is a hybrid, remote to start position.

Requirements

• Bachelor's degree from an accredited university or college is preferred
• Must have excellent customer service skills
• Ability to empathize with customers and have a strong teaching mentality
• Must have a passion for being part of a hard-working, winning team
• Must have the ability to multi-task in a fast-paced environment
• Must have strong active listening skills
• Exceptional analytical and problem-solving skills
• Technical Knowledge: Basic understanding of Windows; Basic Web skills; Basic understanding of Google Apps; Comfortable with CRM systems preferred
• Must have strong attention to detail when communicating with customers (verbal & written)
  
   

Hiring criteria

You should have or be completing the following to apply for this opportunity.

The opportunity is available to applicants in any of the following categories.