Product Trainer (Technical)

CSS Corp is the global leader in technology support. Over 140 clients, including Fortune 1000 enterprises, count on our expertise in supporting enterprise and consumer products, managing IT infrastructures (stand-alone, cloud or mobile-enabled), and deploying networks. According to a leading analyst agency, CSSCorp has been listed as a challenger for product and technical support services in its latest report.

Technology support is in our DNA. With over 5,500 technology professionals across 15 locations globally, we have a rich heritage of managing large and complex support ecosystems. From IoT, enterprise or consumer products, data centers, applications and desktops, we have built our reputation on delivering
stellar customer experiences.

• Deliver New Hire and Calendar Programs
• Research on Client Products / Services and offer an overall training solutions during the RFP stage
• Play the role of a training consultant and provide end to end training solution during new project   transition & deployment
• Work with the agents during the Pilot phase, support them during Nesting & ensure smooth transition & safe landing of engineers to Production
• Participate in training discussions with the client
• Conduct Technology/ Product  training for new engineers as per the business requirement
• Administer Training Need Analysis (TNA) /Skill gap assessment and conduct refresher technology training for tenured engineers as per the need
• Design curriculum, Develop content, lab scenarios & case studies
• Proactively develop content on new technologies and offer the training through Classroom / Online Portal/ Blended
• Ensure learner satisfaction, their learning and application on the job
• Monitor, Track, Measure and Manage effectiveness of training programs
• Periodically upgrade Knowledge & Skills on new/ emerging technologies and get certified as per the business requirement

JOB SPECIFICATIONS

Knowledge, Skills and Abilities:

• Knowledge on Computer Hardware, Architecture, Hardware Components, Ports, Connectors, Standards
• Desktop Operating System: Windows 8/10, Macintosh O.S 10.X
• Networking Fundamentals: OSI Model, TCP/IP protocol suite, IP addressing, Subnetting, MAC addressing protocol headers, ARP, ICMP,FTP, DHCP, DNS, DMZ
• Network Devices : Hubs, Switches, Routers, Modem, Gateways
• Utilities: Ping, Traceroute, Nslookup, Netstat, Nslookup
• Wireless Networking : Wireless Standards, Architecture, security
• VoIP technology added advantage

Other Skills:

• Exhibits strong interpersonal skills
• Client interfacing skills
• Excellent Presentation and Delivery Skills
• Must have good organizational and prioritizing skills
• Ability to cope with stress and to remain calm in all situations and provide results based on the given task

• Graduate in any Discipline
• Must have a minimum of 5- 6 years working experience preferably in BPO or related industry, providing Technical support to the clients or customers with experience in Training.
• A+/ CCNA/ N+ or any other relevant certification will be an added advantage