Production Team Lead (Data Processing)

Team Leaders/Supervisors (Manufacturing, Transport & Logistics)

Full time

Add expected salary to your profile for insights

Suitable candidate will play a major role in identifying business services and
products by consulting with management and using needs assessments.
The person will conduct the necessary market analysis needed to identify the
company´s current position in influencing and driving of teams towards
achieving goals.
He/she will work with project managers and country head to finding and
developing new markets and improving sales.
He/she will Contacting potential clients to establish rapport and arrange
meetings.
Hence, persons who are excellent communicator, goal achiever, proactive
and responsive to change are an advantage and preferred.

Responsibilities:

Essential Functions and Responsibilities
Maintains and improves operations by monitoring system performance; 
identifying and resolving problems; preparing and completing action plans; 
completing system audits and analyses; managing system and process 
improvement and quality assurance programs; installing upgrades.
Determines operational strategies by conducting needs assessments, 
performance reviews, capacity planning, and cost/benefit analyses; identifying 
and evaluating state-of-the-art technologies; defining user requirements; 
establishing technical specifications, and production, productivity, quality, and 
customer-service standards; contributing information and analysis to 
organizational strategic plans and reviews.
Develops systems by developing customer interaction and voice response 
systems, and voice networks; designing user interfaces; developing and 
executing user acceptance test plans; planning and controlling 
implementations
Accomplishes human resource objectives by recruiting, selecting, orienting, 
training, assigning, coaching, counseling, and disciplining employees; 
administering scheduling systems; communicating job expectations; planning, 
monitoring, appraising, and reviewing job contributions; planning and 
reviewing compensation actions; enforcing policies and procedures
Meets financial objectives by estimating requirements; preparing an annual 
budget; scheduling expenditures; analyzing variances; initiating corrective 
actions
Prepares performance reports by collecting, analyzing, and summarizing data 
and trends
Maintains professional and technical knowledge by tracking emerging trends 
in call center operations management; attending educational workshops; 
reviewing professional publications; establishing personal networks; 
benchmarking state-of-the-art practices; participating in professional societies
Accomplishes organization goals by accepting ownership for accomplishing 
new and different requests; exploring opportunities to add value to job 
accomplishments
Requirements:
Candidate MUST possess a bachelor’s degree in any of the following 
disciplines: Business Management, Marketing or related areas
At least 1 year(s) of working experience in the same role is required for this 
position
Experience in the same field and with Technical Background
Strong Verbal Communication
Strong Problem Solving Skills
Good People Management
Managing Process
Emphasizing Excellence
Strong Customer Focus and Customer Service
Engages in Process Improvement
Experience in media operation and with good knowledge in social media 
application will be an advantage.
With presentable, approachable, and social exchange skills.
Applicants must be willing to work in IT Park Cebu City

Your application will include the following questions:

What's your expected monthly basic salary?

Which of the following Microsoft Office products are you experienced with?

How would you rate your English language skills?

Do you have customer service experience?

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