Program Director

• Plans the delivery of the overall program and its activities following the objectives and the goals of the organization.
  


• Develops new initiatives to support the strategic direction of the organization.
  


• Develops and implements long-term goals and objectives to achieve the successful outcome of the program.
  


• Develops an annual budget and operating plan to support the program.
  


• Develops a program evaluation framework to assess the strengths of the program and to identify areas for improvement.
  


• Develops funding proposals for the program to ensure the continuous delivery of services
  

• Ensures that program activities operate within the policies and procedures of the organization.
  


• Ensures that program activities comply with all relevant professional standards.
  


• Develops forms and records to document program activities.
  


• Oversees the collection and maintenance of records on the clients of the program for statistical purposes according to the confidentiality/privacy policy of the organization
  
  

• In consultation with the CTO, recruit, interview, and select well-qualified program team members.
  


• Implements the human resources policies, procedures, and practices of the organizations.
  


• Implements the performance management process for all program team members.
  

• Ensures all staff members receive orientation and appropriate training following organizational standards.
  


• Supervises program team members by providing direction, input, and feedback.
  


• Communicates with clients and other stakeholders to gain support for the program and to solicit input to improve the program.
  


• Liaises with other managers to ensure effective and efficient program delivery.
  


• Coordinates the delivery of services among different program activities to increase effectiveness and efficiency.
  

• Prepares reports on the program for management and program sponsors.
  


• Communicates with program sponsors as needed.
  


• Ensures that the program operates within the approved budget.
  


• Monitors and approves all budgeted program expenditures.
  


• Identify and evaluate the risks associated with program activities and take appropriate action to control the risks
  


• Monitors the program activities regularly and conducts an annual evaluation according to the program evaluation framework
  


• Reports evaluation findings to the CTO and recommends changes to enhance the program, as appropriate.
  


• Other job-related activities that may be assigned from time to time
  

Requirements

• At least 5 years of experience managing Custom Software Development projects
  


• At least 5 years experience in Agile and/or Project Management
  


• At least 3 years of experience in Service Delivery Management handling IT operations ○ A Solutions Architecture background is a plus
  
  

• Strong Business Acumen - Proficient
  


• IT Service Delivery - Proficient
  


• IT Literacy around Applications and Systems - Intermediate
  


• Operational/Delivery Excellence - Intermediate
  


• SDLC and Application Support & Maintenance - Proficient
  


• Financial Management – Intermediate
  


• MSOffice - Proficient Risk Management - Proficient
  


• Project Management Professional Certified (PMP)
  


• Program Management Professional Certified (PgMP) is a plus
  

• Must have strong leadership skills and the ability to manage a team.
  


• Must have strong project management skills in both technical and business capabilities.
  


• Must have excellent problem-solving and analytical skills.
  


• Must have solid relationship management and performance-management skills.
  


• Must have exceptional written and oral communication skills, interpersonal skills
  


• Must have excellent presentation skills.
  


• Must have excellent organizational and time management skills.
  


• Must have a passion for service improvement.
  


• Must be able to multi-task and have attention to detail.
  


• Must have exemplary Work Ethics
  


• Must be adept to work in a fast-paced environment with tight SLAs