Project Billing Operations Supervisor

Role Overview and Objectives

The Project Billing Operations Supervisor is based in Manila and is responsible for overseeing the daily operations of the local Project Billing Operations Team while also performing the role of a Project Billing Operations Analyst.  This role requires exceptional supervisory skills, meticulous eye for detail, and is responsible for ensuring the consistent financial management of projects and contracts in Datacom’s business operations.

Reports To: Team Lead Project Billing Operations

Supervises: Project Billing Operations Team - Manila

Role Responsibilities

The Project Billing Operations Supervisor is responsible for (but not limited to): 

Supervision & Support:

• Oversee the daily operations of the Project Billing Team, fostering a positive, collaborative, and high-performing work environment.
• Supervise the Project Billing Team, providing guidance and support to ensure team plans, timelines, and workflows are followed.
• Administer team’s leave notification, and monthly review of Payroll Tracker.
• Participate in the recruitment, interviewing, and onboarding of new team members.
• Proactively communicate with Team Leads and other stakeholders to ensure transparency of operations and provide regular status updates.
• Serve as a primary escalation point for inquiries, issues, and complaints from the team.
• Reports all incidents, hazards or unsafe work practices as per Datacom policy.
• Identify, recommend, and implement opportunities for process improvements, automation, and re-engineering initiatives to enhance efficiency.

In addition to this role you are also required to continue to carry out your Project Billing Analyst role as follows

Project Billing Responsibilities:

• Sales Order and Project creation in the system.
• Supporting Managers for correct project and Sales Order set-up, management, billing and reporting.
• Ensuring that appropriate financial processes are followed according to Datacom’s business rules and DFAs.
• Reporting on and remediating exceptions.
• Developing and maintaining effective working relationships with key business stakeholders to understand core business functions.
• Ensuring requested input or tasks are delivered within timeframes as required.
• Ensuring exception reporting and other monitoring controls are being carried out effectively within the functional area and ensuring escalation where relevant.
• Takes reasonable care that their actions (or inactions) do not harm the Health and Safety of self or others.

Knowledge

• Project administration.
•   Financial management and analysis, including:

-                      P&L oversight

-                      Budget setting and forecasting Work-in-progress

-                      Invoicing

• Relevant IT services experience.
• Solid experience in dealing with senior level stakeholders.
• Knowledge of finance management practices with a clear understanding of the relationship between costs, utilization and project revenue.
• Strong business acumen.

Experience

• 3+ years of demonstrated experience in a similar role with a supervisory capacity.

Skills

• Displays a positive attitude.
• Visible willingness to support and help others.
• Sets high standards of performance for oneself.
• Manages stakeholder expectations.
• Establishes effective working relationship with stakeholders.
• Ability to frequently interact with a variety of stakeholders and team members.