Project Manager

About the team

Instrumental in the success and retention of Dialpad customers, our Customer Success, and Professional Services teams are the backbone of our company. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!)

What you’ll do

In your first 30 days:

• You’ll work closely with your manager as well as the rest of the Professional Services team to learn about Dialpad as a company and also the Dialpad product offerings.
• You’ll start to network with teams you will be working closely with such as Sales, Customer Success, and Support.
• You’ll work with the enablement team as they walk through your onboarding classes; these classes will be an introduction to the PM role and the Professional Services team.

In your first 60 days:

• You’ll begin to shadow your team mates calls to get a good understanding of the Dialpad deployment process.
• You’ll learn the Dialpad deployment methodology and the various tools you will be using to assist our customers during deployment.
• You’ll incorporate Dialpad’s methodology into your deployment plans within Smartsheet.

By 90 days:

• With the help of the Professional Services management team you’ll work directly with customers and lead their deployments.
• You’ll host end-user and admin training sessions for our customers to get them educated on Dialpad products and assist with change management.

Who you are

You’re customer-centric, you love being organized, and you really enjoy helping onboard new clients. You enjoy having a voice and being a team player. Helping colleagues with tasks outside of your job description is something you kinda get a kick out of. You love being a leader and helping others. Your experience in SaaS project management will be beneficial to help you onboard quickly and also provide insight into areas of opportunity. You are familiar with Smartsheet and have familiarity with cloud-based communications.

Dialpad benefits and perks

Benefits and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional Development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.