Project Manager Services Coordinator II

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv, we don’t just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level. 

Why Vertiv? 

• High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward. 


• Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it’s about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture. 


• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you’ll have the opportunity to expand your expertise and grow your career.


• A Place for Everyone: Our commitment to inclusion ensures that all employee’s unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated. 

POSITION SUMMARY:

End-to-end coordinator for full-string battery installations, managing projects from costing and order placement through scheduling, shipping, installation, and project closeout. The role focuses on cycle-time reduction, cost optimization, inventory control, and on-time delivery, ensuring high service quality and customer satisfaction.

RESPONSIBILITIES:

Knowledge

• Applies acquired job skills and follows company policies and procedures to complete standard tasks


• Reviews battery orders and ensures all required project details are complete


• Secures customer-requested installation dates


• Coordinates with Service Partners (installers) and District Operations Coordinators/Customer Engineers to confirm schedule availability


• Communicates confirmed installation dates to customers


• Coordinates additional customer requirements to ensure project completion (e.g., Certificate of Insurance (COI), technician permits, etc.)


• Requests for delivery information, site requirements, or restrictions from customers


• Manages daily battery revenue spreadsheet, tracking order progress and projected completion based on lead times and customer preferred dates


• Coordinates battery shipping from warehouse based on customer needs, cost efficiency, logistics, and inventory levels; sources batteries when necessary


• Tracks shipment status from warehouse or vendors to ensure timely delivery


• Handles calls and inquiries from the Full String queue


• Monitors end-to-end project progress and follows up to ensure completion

Complexity

• Works on routine assignments that require basic problem-solving and sound judgment


• Identifies customer needs through effective communication and probing questions


• Develops appropriate solutions to customer concerns and provides clear, practical recommendations


• Assists customers through handling, servicing, follow-ups, communication, and issue resolution until closure


• Ensures timely completion of workload and monitors transaction turnaround times for efficiency


• Implement error-prevention measures to ensure accuracy of all transactions


• Participates in conference calls, meetings, and customer discussions as required


• Adheres to shift schedules and attendance expectations to ensure consistent customer support and balanced team workload


• Coordinates with other teams and support groups to fulfill customer requests


• May monitor team service levels and assist in workload distribution when needed


• May handle specialized or escalated customer queries

Supervision

• Receives general direction for standard work and detailed instruction for new or unfamiliar assignments


• Consults with supervisors and senior peers for guidance on complex or unusual cases


• Records and submits periodic and/or quarterly transaction reports, log sheets, and tracking documents


• Plans, executes, and manages own workload and assigned projects in collaboration with Team Lead / Supervisor


• Assists in facilitating team meetings, huddles, and information cascades; shares best practices, lessons learned, and process updates


• May be tasked to gather data, analyze trends, and prepare reports with recommendations for Team Lead / Supervisor


• Utilizes effective communication tools such as workflow, process maps, diagrams, and templates to clearly communicate processes and information across all levels

Continuous Improvement

• Identifies problem areas and root causes, proposes possible solutions, and escalates issues to Team Lead/Supervisor or Senior team members when necessary


• Completes individual development plans and actively participates in agreed training and development activities


• Assists the Team Lead/Supervisor in identifying team opportunities and challenges; provides well-considered recommendations to line leaders and stakeholders by consolidating and translating information into actionable insights for management decision-making


• Supports quality improvement initiatives and projects (e.g., Think Customer, QMS, and other continuous improvement programs)

Team Support and Development

• Actively participates in team activities, initiatives, and engagement programs


• Performs other reasonable duties and project assignments as required to support business needs


• Serves as backup for next-level or related functions to ensure business continuity


• Manages or supports at least one company, platform, or business unit project/initiative


• Coordinates and collaborates with team members and stakeholders to successfully complete assigned projects and programs

QUALIFICATIONS:

• Bachelor’s degree in business, Purchasing, Sales, Supply Chain, Logistics, or a related discipline


• Strong knowledge of support processes, including quotation and order entry fulfillment


• 1–2 years of experience in project coordination or related functions


• Proficient in MS Outlook and MS Office applications


• Familiar with business systems and tools such as SharePoint, Oracle, and Smartsheet


• Excellent oral and written communication skills


• Strong organizational and prioritization skills, with the ability to manage multiple tasks effectively


• Demonstrated ability to meet deadlines in a fast-paced environment


• Highly detail-oriented with a focus on accuracy and quality


• Strong team player with a positive and proactive attitude


• Excellent time management and problem-solving skills


• Fluent in written and spoken American English


• Knowledge of U.S. geography and transportation systems

OUR CORE PRINCIPALS: Safety.  Integrity. Respect.  Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES 

• Customer Focus


• Operational Excellence 


• High-Performance Culture 


• Innovation


• Financial Strength 

OUR BEHAVIORS

• Think Big and Execute 


• Act With Urgency 


• Own It


• Drive Continuous Improvement 


• Promote Transparent and Open Communication 


• Learn and Seek Out Development 


• Foster a Customer-First Mindset 


• Lead by Example