Property Manager - Team Leader

About the Role

As a Senior Team Leader – Property Management, you will oversee Team Leaders and Assistant Property Managers, ensuring high-quality work, operational efficiency, and client satisfaction. You will leverage your property management expertise to mentor and train your team through group and one-on-one coaching, while also liaising regularly with Senior Management regarding team performance, client opportunities, and operational improvements.

This is a leadership role designed for someone who combines strong technical knowledge with exceptional people management skills and who thrives in a fast-paced, client-focused environment.

Who This Role is For

We are seeking a leader who is:

• Technically strong in property management and real estate operations

• Driven, proactive, and detail-oriented

• Calm under pressure while providing empathetic leadership

• Able to rally a team toward shared goals and deliver results

Key Qualifications

• 5+ years of experience in real estate or property management, using property management software such as AppFolio, Buildium, Yardi, or Rent Manager

• Experience handling Tenant & Maintenance Coordination as well as leasing-oriented tasks

• 1–2 years in a leadership role with direct reporting responsibilities to management

• Strong sense of ownership and accountability for team performance and client success

• Ability to make decisions with minimal supervision

• Excellent interpersonal and communication skills

• Empathetic, proactive, and collaborative team player

Primary Responsibilities

• Team Management & Oversight

  • Manage work quality and efficiency for a portfolio of U.S.-based real estate and property management clients

  • Monitor team attendance and end-of-shift reports for accuracy, volume, and collaboration

  • Serve as the primary point of contact for Team Leaders and team members regarding work-related and personal concerns

  • Mentor Team Leaders, review their work, and provide ongoing guidance

• Training & Development

  • Oversee the onboarding of new hires and training initiatives for staff

  • Develop training materials, client-specific guides, and departmental procedures

  • Record and track client-related training for assigned team members

• Client & Management Reporting

  • Maintain monthly cadences with clients and prepare team productivity reports for management

  • Identify opportunities to grow client relationships through process improvements and service delivery

• Leadership & People Management

  • Exercise managerial authority for staffing decisions, performance appraisals, promotions, salary recommendations, performance management, and terminations

  • Lead by example, engage the team in achieving KPIs, and ensure smooth daily operations

• Risk & Compliance

  • Understand and adhere to the company’s risk and regulatory standards, policies, and internal controls

  • Design, implement, and maintain controls to mitigate risk

  • Identify and escalate risk-related issues as needed

• Other Duties

  • Update procedures, templates, and documentation as required

  • Perform any additional duties assigned to the support team or company objectives

What Success Looks Like

A Senior Team Leader at OPTIMAL is a proactive, empathetic, and technically skilled professional who ensures:

• Team members are well-trained, motivated, and performing at their best

• Client deliverables meet or exceed expectations

• Operations are efficient, consistent, and scalable

• Risks are proactively managed and escalated appropriately

• KPIs and business goals are consistently achieved

Compensation Package:

Schedule: Weekdays (Monday-Friday)

Shift : 8: 00 AM - 5:00 PM EST

Competitive Salary

10 Paid Time Off

6 Paid Holidays (Philippines)

HMO after 6 months