Provider Experience Coordinator

Key Responsibilities:

• Coordinate onboarding for 1099 and W2 providers joining weekly.
  

• Guide providers step -by -step through the full onboarding process, ensuring nothing falls through the cracks.
  

• Communicate consistently with providers via email and Slack to provide support, reminders, and rescheduling assistance.
  

• Send Google Calendar invites, manage onboarding schedules, and coordinate with internal teams for timely system access.
  

• Submit IT tickets for provider access (Okta, email accounts, and internal platforms).
  

• Follow up with providers on outstanding items (e.g., clinical sign -off sheets) and maintain accurate documentation of progress.
  

• Troubleshoot IT -related issues and coordinate with internal tech teams for quick resolution.
  

• Adapt to changing systems and onboarding processes, adjusting communication and workflows as needed.
  

• Track onboarding progress using tools such as Google Sheets, Planbase (scheduler), and ZohoDesk (support ticketing).
  

• Collaborate closely with Provider Experience Specialists to align communications and handoffs.
  

• Maintain organized provider files and status trackers; prepare weekly reports on progress, risks, and capacity.
  

• Perform other duties as assigned.

Requirements

Qualifications:

• 1–3 years of experience in administrative support, operations, or onboarding coordination (healthcare preferred).
  

• Exceptional organizational skills and follow -through; able to manage high volumes (50–60+ providers/week).
  

• Clear, professional written and verbal communication; strong service mindset.
  

• Proficiency with Google Workspace (Docs, Sheets, Calendar), Slack, and ticketing tools (e.g., ZohoDesk).
  

• Familiarity with identity/access management (e.g., Okta) and basic IT troubleshooting is a plus.
  

• Ability to prioritize tasks, escalate appropriately, and collaborate across multiple teams (Medical Operations, Practice Management, Recruitment, Clinical Leadership, and IT).
  

• Comfortable working in evolving systems and refining processes based on feedback and data.
  

Benefits

Benefits

• Great Place to Work–Certified company
  

• Premium HMO coverage
  

• Holistic employee experience programs
  

• Rewards and performance incentives
  

• Monthly engagement activities
  

• Career advancement opportunities
  

• Paid referral program