QA & Training Supervisor

• Collaborate with Payments, Fraud, KYC, Compliance, Customer Support, Bl/Analytics, and Tech teams.
  
• Provide QA and training insights to support process improvements, system enhancements, and vendor performance reviews.
  
• Support incident investigations, regulatory findings, and operational escalations.
  
• Quality Assurance & Performance Monitoring
  
• Develop, implement, and maintain QA frameworks for Payments, Fraud, KYC, EDD, and Risk processes.
  
• Ensure compliance with regulatory requirements, internal SOPs, and audit standards.
  
• Identify error trends, causes, and operational gaps; recommend corrective and preventive actions.
  
• Maintain QA scorecards, calibration reports, and analyst performance insights.
  

Requirements