QA & Training Supervisor

Company : Solaire Resort

Job Type : Full Time

Paraã±Aque City, National Capital Region (Manila)

Number of Applicants

:

000+

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Job Description - QA & Training Supervisor

Collaborate with Payments, Fraud, KYC, Compliance, Customer Support, Bl/Analytics, and Tech teams.
Provide QA and training insights to support process improvements, system enhancements, and vendor performance reviews.
Support incident investigations, regulatory findings, and operational escalations.
Quality Assurance & Performance Monitoring
ï»¿ï»¿Develop, implement, and maintain QA frameworks for Payments, Fraud, KYC, EDD, and Risk processes.
ï»¿ï»¿Ensure compliance with regulatory requirements, internal SOPs, and audit standards.
Identify error trends, causes, and operational gaps; recommend corrective and preventive actions.
ï»¿ï»¿Maintain QA scorecards, calibration reports, and analyst performance insights.

Requirements

Required:
• Bachelor's degree in business, Finance, Risk Management, or related field.
• 3 -5 years' experience in Payments, Fraud, KYC, or Compliance within online gaming, or financial services.
At least 1 -2 years in a QA, Training, or Supervisory role.
• Strong understanding of:
Payment flows (deposits, withdrawals, matching & reconciliation)
Fraud schemes and controls
KYC/EDD processes and regulatory expectations
Experience conducting QA reviews, audits, or case sampling.

Original job QA & Training Supervisor posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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